09-10-2013 05:30 PM
I have an interesting situation where certain users only can activate their phones on the BES 10.1 server, however instead of the phone asking for an email account password, it just says "Activation Complete" on the phone. When I exit out of the account setup screen, there is still no email account created for these users.
I have made sure that they aren't domain admins, went into AD and under the security tab made sure "Include Inheritable Permissions" is checked, as this has fixed other users issues, but I'm still unable to get their phones to hook up through active sync (at least that's what I'm assuming the issue is here as they activate).
I realise that this is a BES 10 forum and not an Exchange 2010 forum, but I'm hoping that someone out there can assist me with this.
One thing I will note, one user in particular showed up as having an active sync device partnership in the EMC and the EMS even though there was no phones listed. Through the EMS i ran set-casmailbox "user" -hasactivesyncdevicepartnership $false to clear out that partnership, but that hasn't helped. That same user can sucessfully hook up to activesync using "Exchange Active Sync" through the phone's email profiles and have it work.
Everyone else's active sync emails are configured automatically when I activate their phones on the BES. Since the phone will connect through Active Sync one way, but not the other, I'm at a loss as to what the problem is. Any help is much appreciated at this point.
Solved! Go to Solution.
09-17-2013 07:48 AM
Thank you for your question.
Can you confirm that the user with the issue has the same ActiveSync profile/settings as users that can be or are currently active and that the BlackBerry Enterprise Server Email Profile is set to the user account?
From your comment “I have an interesting situation where certain users only can activate their phones on the BES 10.1 server, however instead of the phone asking for an email account password, it just says "Activation Complete" on the phone. When I exit out of the account setup screen, there is still no email account created for these users.” It would suggest that the BlackBerry Enterprise Server Email Profile is not being delivered to the device correctly or it is unable to resolve the Email Profile information for the user account.
Based on your report, this appears to be only occurring for specific users, as you are able to activate other users of the Domain.
Are there any noticeable differences between the users that can and cannot be activated?
I did find a Microsoft Technet post where the “hasactivesyncdevicepartnership” doesn’t reflect correctly, which you may find useful.
Let us know if you have any further questions regarding this specific request.
09-17-2013 09:06 AM
I had a user that had elevated permissions to delete print queues and that would not allow activation.
09-18-2013 10:32 AM
This response was perfect. It made me double-check that I had attached the email profile to their account in the BES (which I hadn't for this user). After that, I had no issue. Also the Exchang response was spot on as well.
09-18-2013 10:50 AM
the email profile bit has been a fun one to deal with
i have forgotten to set it for a user as well.
09-18-2013 11:11 AM
There's definitely a lot of things different, some for the better and some not, between BES 5x and BES10. One thing I will say, I'm glad that there's forums like this where people help each other out because if you don't have a service contract, you're going to be spending a lot of time trying to decrypt documents and hoping settings are correct.
Thanks again for the help guys.
09-18-2013 11:59 AM
yes the forums are great and glad you came here for help