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BlackBerry® Enterprise Service 10

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New Contributor
Posts: 3
Registered: ‎08-19-2013
My Device: Z10
My Carrier: Verizon

Your login information for account has changed or is incorrect

I am having difficulty activating one of my Blackberry user.

The activation goes through properly but when I enter the user's password, it get an error message:

 

Your login information for account (xxx@xxx.com) has changed or is incorrect.  Update your login information and try again.

 

Phone: BB Z10

Environment: Exchange 2010 SP2 RU2 with Blackberry Enterprise Service 10

 

I am able to activate my account with the same phone without any issues.

 

My question is:  what AD object is BES looking for when authenticating the user? 

I believe that is something in this user account that is not coinciding with how BES authenticate.

 

 

 

 

Guru III
Posts: 31,658
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Your login information for account has changed or is incorrect

password have any special characters in it?

 

does the password work with OWA?

 




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BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Highlighted
New Contributor
Posts: 3
Registered: ‎08-19-2013
My Device: Z10
My Carrier: Verizon

Re: Your login information for account has changed or is incorrect

password does not have any special characters...1 capital letter and 1 number in the password.

 

password works with OWA.

Guru III
Posts: 31,658
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Your login information for account has changed or is incorrect

[ Edited ]

is user inheriting permissions in AD?

 

http://support.microsoft.com/kb/2579075

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 3
Registered: ‎08-19-2013
My Device: Z10
My Carrier: Verizon

Re: Your login information for account has changed or is incorrect

[ Edited ]

I checked the inherent permissions and it's setup properly.

I also verified with the CAS servers application logs and didn't find any Event ID: 1053 for this user.

 

I am able to sync emails with a Samsung S3 using the native email client via activesync.

 

Contributor
Posts: 15
Registered: ‎06-14-2013
My Device: Q10
My Carrier: Rogers

Re: Your login information for account has changed or is incorrect

Email address and username are case sensitive.

 

Email address should be the same like in AD,

User name should be the same like exchange Alias.