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BlackBerry® Enterprise Service 10

New Contributor
Posts: 2
Registered: ‎05-21-2013
My Device: Tech Support

Z10 -can send email but can't receive.

Good day.

I have a user with a Z10 who can send enterprise email but isn't receiving any.

The same issue occured a couple of weeks ago and we tried pulling the battery, turning radios off and on, updating password but the device would not receive new email.

The user tried in an area with strong signal, and when connected to his wireless network but in both cases he could only send messages.

To correct it the first time we wiped his device and reactivated which is what we will do again if we can't figure out what's going on.


Has anyone else experienced this?





New Contributor
Posts: 2
Registered: ‎05-21-2013
My Device: Tech Support

Re: Z10 -can send email but can't receive.

Forgot to mention, we have at least 15-20 other users with Z10 who have not experienced this.
New Contributor
Posts: 2
Registered: ‎08-20-2013
My Device: Z10

Re: Z10 -can send email but can't receive.

I am experiencing the same issue.


Blackberry z10, Exchange Server 2007.


I can look up addresses and send emails, but do not receive any.


We have several hundred devices, and this has happened several times with Z10 and Q10 devices.


Please advise.


Guru III
Posts: 30,785
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Z10 -can send email but can't receive.

how many items in the inbox?

syncing all folders? how many?


if too many fodlers or too many items in teh inbox can mess with any EAS phone


I have some eavy users that have to clean up their inbox and not sync 1000s of subfolders


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