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BlackBerry® Enterprise Service 10

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Contributor
solone1020
Posts: 14
Registered: ‎12-24-2012
My Device: Blackberry 9900
Accepted Solution

blackberry monitoring service cannot start, connect to wrong BAS pool.

[ Edited ]

Hi guys,

I just installed BMS on current blackberry domain, but i found "BlackBerry Monitoring Console" service cannot start, others is fine. i checked the logs BMS_stderr.log, shows below,

 

Error encountered while starting server: https://bas.xxx.com
java.net.UnknownHostException: https://bas.xxx.com
at java.net.Inet4AddressImpl.lookupAllHostAddr(Native Method)
.............................

 

i think the reason is "https://bas.xxx.com" is of course unpingable which bas.xxx.com is ok.

my question is, why BMS using https://bas.xxx.com to connect to BAS pool? where can i modify it to start the service?

 

another clue is, i found the url in "ConsoleAddresses.txt" has two https listed.

BlackBerry Administration Service address:
https://https://bas.xxx.com:443/webconsole/login

 

 

Thanks.

Guru III
knottyrope
Posts: 30,921
Registered: ‎06-25-2008
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Re: blackberry monitoring service cannot start, connect to wrong BAS pool.

does your DNSserver have a record for that address?

 




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Contributor
solone1020
Posts: 14
Registered: ‎12-24-2012
My Device: Blackberry 9900

Re: blackberry monitoring service cannot start, connect to wrong BAS pool.

Sure, but i think system should use "bas.xxx.com", not "https://bas.xxx.com", because you cannot ping a address like "https://bas.xxx.com"

Contributor
solone1020
Posts: 14
Registered: ‎12-24-2012
My Device: Blackberry 9900

Re: blackberry monitoring service cannot start, connect to wrong BAS pool.

Can anybody help? i want to know where is the BAS pool address comes from. how can i fix it.

Contributor
solone1020
Posts: 14
Registered: ‎12-24-2012
My Device: Blackberry 9900

Re: blackberry monitoring service cannot start, connect to wrong BAS pool.

I might found the solution.

on the server with BMS installed, open regedit, nagative to,

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Research In Motion\BlackBerry Enterprise Server\Administration Service

there is a value named BASDNSRoundRobinHostName, change it. then works.

but the problem is, i really don't know change this registry might cause any problem in future.

Forums Advisor I
oliwer
Posts: 607
Registered: ‎05-23-2008
My Device: BB10 and WiFi PB

Re: blackberry monitoring service cannot start, connect to wrong BAS pool.

For future: BMS is not supported by RIM anymore. If you have it on the same host as the BES/BAS it will be uninstalled with SP4 installer.
------------------------------
Find more information about Enterprise Mobility Management at EMMAdmin.com
Contributor
solone1020
Posts: 14
Registered: ‎12-24-2012
My Device: Blackberry 9900

Re: blackberry monitoring service cannot start, connect to wrong BAS pool.

what? not support any more? then any other monitoring we can use?

Forums Advisor I
oliwer
Posts: 607
Registered: ‎05-23-2008
My Device: BB10 and WiFi PB

Re: blackberry monitoring service cannot start, connect to wrong BAS pool.

Sure, but not a server from RIM anymore. You can use Nagios or any other solution that supports SNMP configurations or a 3rd Party solutions that is specialist in monitoring the BES:
http://www.blackberry.com/btsc/KB32656
------------------------------
Find more information about Enterprise Mobility Management at EMMAdmin.com
Contributor
solone1020
Posts: 14
Registered: ‎12-24-2012
My Device: Blackberry 9900

Re: blackberry monitoring service cannot start, connect to wrong BAS pool.

i see, snmp tables will still there, so i can use any tools i could to retrive data. thx