Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Enterprise Service 10

Posts: 30
Registered: ‎08-06-2010
My Device: Z10
Accepted Solution

delete on handheld and desktop?

I am running BES Express with exchange 2010.  Is there a setting that will allow me to delete on handheld and desktop?  I know my gmail works this way as I get prompted as to if I want to delete on both.


Forums Advisor I
Posts: 581
Registered: ‎05-23-2008
My Device: BB10 and WiFi PB

Re: delete on handheld and desktop?

You are talking about deleting Mails on the device will delete mails on the Exchange mailbox?
Just open Messages on your device, hit the BB button, choose Options, then Email Reconciliation and from the drop down chooose "Desktop", from the second drop down (Delete On) choose Mailbox & Handheld or Prompt if you want to choose for each deletion.
Posts: 30
Registered: ‎08-06-2010
My Device: Z10

Re: delete on handheld and desktop?

That was pretty simple.  I did have it set to delete on both without prompt.  now with prompt it works?????????????????????



Guru III
Posts: 30,785
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: delete on handheld and desktop?

This will explain a lot about reconcile and hard deletes
KB04863 - Permanent deletion of email messages in Microsoft Outlook does not reconcile to the BlackB...

link in above KB in case you missed it
KB04853 - How to enable hard deletes on the BlackBerry Enterprise Server

I have also changed the messages state size to 1000 and it cured 99% of our issues.
The performance hit and RAM increase is almost nil on the BES box.

On Device also double check:

Make sure that Wireless Reconcile is set to On. Sometimes toggling that to off, saving it, then turning it back on.
Messages Options - Email reconciliation -
Delete on Mailbox and handheld,
wireless reconcile = Yes
On conflicts = Mailbox wins.

If still not working and you moved a user mailbox.




KB20770 Email reconciliation does not work after moving a mailbox

Is the user over quota?

How to perform an email reconciliation test




How to verify the wireless email reconciliation process




How email reconciliation works on a BlackBerry smartphone


Click here to Backup the data on your BlackBerry Device! It's important, and FREE!

Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.

SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope

Want to thank me? Buy my KnottyRope App here

BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V