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BlackBerry® Enterprise Service 10

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Contributor
maddmikk
Posts: 30
Registered: ‎08-06-2010
My Device: Z10
Accepted Solution

delete on handheld and desktop?

I am running BES Express with exchange 2010.  Is there a setting that will allow me to delete on handheld and desktop?  I know my gmail works this way as I get prompted as to if I want to delete on both.

TIA

Forums Advisor I
oliwer
Posts: 581
Registered: ‎05-23-2008
My Device: BB10 and WiFi PB

Re: delete on handheld and desktop?

You are talking about deleting Mails on the device will delete mails on the Exchange mailbox?
Just open Messages on your device, hit the BB button, choose Options, then Email Reconciliation and from the drop down chooose "Desktop", from the second drop down (Delete On) choose Mailbox & Handheld or Prompt if you want to choose for each deletion.
Contributor
maddmikk
Posts: 30
Registered: ‎08-06-2010
My Device: Z10

Re: delete on handheld and desktop?

That was pretty simple.  I did have it set to delete on both without prompt.  now with prompt it works?????????????????????

 

Thanks

Guru III
knottyrope
Posts: 30,785
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

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Re: delete on handheld and desktop?

This will explain a lot about reconcile and hard deletes
KB04863 - Permanent deletion of email messages in Microsoft Outlook does not reconcile to the BlackB...

link in above KB in case you missed it
KB04853 - How to enable hard deletes on the BlackBerry Enterprise Server

I have also changed the messages state size to 1000 and it cured 99% of our issues.
The performance hit and RAM increase is almost nil on the BES box.

On Device also double check:

Make sure that Wireless Reconcile is set to On. Sometimes toggling that to off, saving it, then turning it back on.
Messages Options - Email reconciliation -
Delete on Mailbox and handheld,
wireless reconcile = Yes
On conflicts = Mailbox wins.

If still not working and you moved a user mailbox.

 

 

 

KB20770 Email reconciliation does not work after moving a mailbox



Is the user over quota?

How to perform an email reconciliation test

 

 

 

How to verify the wireless email reconciliation process

 

 

 

How email reconciliation works on a BlackBerry smartphone

 




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