02-25-2010 11:45 AM
I am new to the community and had a question for you all.
I have the storm 9530 and here is the version 18.104.22.1689(platform 22.214.171.124) I also have the BES 5.0.1 of which I am the administrator of. I connect to the lotus domino environment. I just finished setting up the BES the other day and I am really new to it.
I have got everything working with it but for some reason my phone will not give me any notification when I receive an email. The LED will not blink, phone will not vibrate or make a sound or will it show that a new message is there. When I go into the folder the emails are there but are already showing that they are read.
All other notifications work, ie.. phone calls, sms. the phone will vibrate and make a sound with these ones. Also on the phone I can see the message notifications on the phone.
I have created a profile and under all the message areas I have them the same as
play sound always
vibrate with ring tone off
I have tried pulling the battery and still the same thing happens. Any help would be greatly appreciated.
Thanks in advance
02-25-2010 04:53 PM
I am not as well versed in this stuff as many others on the forums, but I was wondeirng what your Email Reconciliation settings are. On mine, I have On Conflicts: Mailbox wins.
Are you viewing these emails on your PC first or possibly, do you keep a mail program open on your PC? Maybe somehow your emails are being seen as read somewhere else.
You also might want to check your general options of your email. I had to change my auto open options to Never.
I hope that someone with more knowledge can give you some more insight.
02-26-2010 09:21 AM
email reconciliation settings are as follows.
Delete on: Mailbox and Handheld
Wireless Reconcile: On
on Conflicts: Mailbox Wins
Auto open newest message after removing from device from holster: never
As for viewing the emails it won't work if I have my email opened or closed on PC.
Thanks for your response by the way.