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BlackBerry® Enterprise Service 10

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New Contributor
Posts: 3
Registered: ‎08-13-2013
My Device: Z10, Q10, Playbook, 9810, 9860, 9800 etc.
My Carrier: Vodafone DE

ios 6.1.3 just folders in Inbox - ios 6.1.4 everything is working fine

Hello,

I have some issues with users using older iPhones 4 or 4S with 6.1.3 firmware. The activation for this devices is working fine, but when they are activating work connect, just the folders are synchronized, the messages don't appear.

When I do the same with an iPhone 5 with firmware 6.1.4 the mail synchronization is working fine. Also on Android it is working fine.

We are using BES 10.1.1 with Exchange 2010.

 

Regards,

 

Sascha

Retired
Posts: 166
Registered: ‎04-25-2013
My Device: BlackBerry Z10, BlackBerry Q10, Bold 9900

Re: ios 6.1.3 just folders in Inbox - ios 6.1.4 everything is working fine

Hello saschai,

Welcome to the BlackBerry Support Community Forums.

Thank you for your question regarding iOS device not working running 6.1.3.

 

The iPhone 4 and the 4s are fully supported running iOS 6.1.3. Could it maybe something with that specific user account? Have you tried using the account that works on the iPhone 5 on the iPhone 4 as a comparison as you know that account works?

Let me know if you have any other questions.

- LW

 

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New Contributor
Posts: 3
Registered: ‎08-13-2013
My Device: Z10, Q10, Playbook, 9810, 9860, 9800 etc.
My Carrier: Vodafone DE

Re: ios 6.1.3 just folders in Inbox - ios 6.1.4 everything is working fine

Hi,

 

I have tried it now with the iPhone 4S and my own account that is working on the iPhone 5 and it is the same. On the 4S I just get the folders without E-Mails. On the 5 all is fine.

 

Regards,

 

Sascha

 

 

Enterprise SME
Posts: 750
Registered: ‎05-15-2008
My Device: Z10
My Carrier: Rogers

Re: ios 6.1.3 just folders in Inbox - ios 6.1.4 everything is working fine

what service pack and rollup level is Exchange 2010 at?

New Contributor
Posts: 3
Registered: ‎08-13-2013
My Device: Z10, Q10, Playbook, 9810, 9860, 9800 etc.
My Carrier: Vodafone DE

Re: ios 6.1.3 just folders in Inbox - ios 6.1.4 everything is working fine

[ Edited ]

We are on Exchange 2010 14.2 247.5

That is Exchange 2010 SP 2 without Rollup Patches