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BlackBerry® Enterprise Service 10

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Contributor
stubbo
Posts: 14
Registered: ‎09-01-2011
My Device: 9800
My Carrier: Vodafone
Accepted Solution

"This attachment type cannot be viewed on your device"

Re: "This attachment type cannot be viewed on your device" 

 

We see this on the BB handset where an email is attached to another email (using Outlook 2010/Exchange 2003)

 

Other attachment types open fine (docx etc)

 

msg is listed as a supported extension on BES

 

But using MFC MAPI to view individual message content on Exchange, the attachment table only shows "Untitled Attachment" for file name of the attached email (i.e. no file extension)

 

I'm guessing the lack of file extension is the problem here?

 

Anybody got a fix or workaround for this?

 

Thanks.

 

------

BES 5.0 SP4 for Exchange

BlackBerry Torch 9800 v 6.0 Bundle 2949

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Guru III
knottyrope
Posts: 30,346
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: "This attachment type cannot be viewed on your device"

save the file and add the extension to it in windows.

 

is this happening to all attachments or just a select few?

 

 

 




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Forums Advisor I
freakinvibe
Posts: 637
Registered: ‎08-29-2008
My Device: Q10
My Carrier: Swisscom

Re: "This attachment type cannot be viewed on your device"

This is normal behaviour. Outlook messages that are attachments (of type .msg) cannot be viewed.

 

But.... when you view the message, the attachment is automatically displayed at the end, starting with

 

 

----- Embedded Message ------

 

So you can view it without opening the attachment.

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Contributor
stubbo
Posts: 14
Registered: ‎09-01-2011
My Device: 9800
My Carrier: Vodafone

Re: "This attachment type cannot be viewed on your device"

Thankyou - this is exactly the same behaviour we noticed this morning.

 

The "red herring" error message is bizarre - people call in because they think there's a problem.

 

Maybe they fixed it with OS 10?

 

Thanks again :smileyvery-happy:

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Forums Advisor I
freakinvibe
Posts: 637
Registered: ‎08-29-2008
My Device: Q10
My Carrier: Swisscom

Re: "This attachment type cannot be viewed on your device"

Might very well be as the whole architecture changes. But you need a new server for that (BDS server) so this will not come anytime soon for us.
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