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BlackBerry® Enterprise Service 10

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New Contributor
saxie
Posts: 4
Registered: ‎06-17-2009
My Device: Not Specified

unable to download BES 5 for Exchange

Hi All
I cannot seem to download BES 5. I follow the link I received in the email from RIM but when I click the download link and accept all ther terms, etc I finally get to a page that tells me "An Error has Occurred..." I'm behind a proxy. Even from a direct DSL connection I get the same. From my laptop's 3G connection it seems to work but I'd rather download via DSL (cheaper). Any ideas or things I can try?
thanks!
W
Forums Veteran II
AndyDufresne
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: unable to download BES 5 for Exchange

Try again.  I bet it was an intermittent outage.
------------------------------
If you've found a solution through a post; please mark it as a solution.
If someone's was particularly helpful, give them kudo's!.


Get busy living, or get busy dying.

http://blog.port3101.org/hdawg/
New Contributor
saxie
Posts: 4
Registered: ‎06-17-2009
My Device: Not Specified

Re: unable to download BES 5 for Exchange

Thanks for the reply :smileyhappy:
I've tried many many many times and from different locations as well in case it was the line I was using at the time but I always get this error. Always. The only time it works is if I connect with 3G. Maybe I should just use my 3G... :smileysad:  any ideas though?
Forums Veteran II
AndyDufresne
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: unable to download BES 5 for Exchange

Where are you going to download it?  Please provide the URLs and actions you are performing.
------------------------------
If you've found a solution through a post; please mark it as a solution.
If someone's was particularly helpful, give them kudo's!.


Get busy living, or get busy dying.

http://blog.port3101.org/hdawg/
New Contributor
saxie
Posts: 4
Registered: ‎06-17-2009
My Device: Not Specified

Re: unable to download BES 5 for Exchange

WEll I go here: https://www.blackberry.com/Fulfillment/reg.do?ID=..lots of numbers... and then it comes up with my details where I click next, then it asks me to agree to the disclaimer. Then it shows me a page with my serial numbers/keys where I have to click on the download link. This then takes me to a site where I get this error: An error has occurred. This application has encountered an error that prevents you from proceeding.
Forums Veteran II
AndyDufresne
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: unable to download BES 5 for Exchange

Call T-Support.
------------------------------
If you've found a solution through a post; please mark it as a solution.
If someone's was particularly helpful, give them kudo's!.


Get busy living, or get busy dying.

http://blog.port3101.org/hdawg/
New Member
LexSeguin
Posts: 1
Registered: ‎01-13-2010
My Device: 8830

Re: unable to download BES 5 for Exchange

Saxie,

 

Were you ever able to download BES 5.  I'm having the same issue.  I've tried on several different computers, and even called RIM.  Rim gave me access to their FTP site and i'm still having trouble with that particular file.  Every other file seems to work.

 

 

New Contributor
saxie
Posts: 4
Registered: ‎06-17-2009
My Device: Not Specified

Re: unable to download BES 5 for Exchange

Nope, I've given up!