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BlackBerry® Enterprise Service 10

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New Contributor
Karin-Imperial
Posts: 2
Registered: ‎02-26-2013
My Device: Blackberry Z10

when delete emails on phone it also deletes all from computer - how do I get them back?

Wow, not impressed!  Just got my new Z10 on Friday and I was on the road today and as emails came into my phone I deleted them as I was going to take care of them at the office on my computer.  Well, I came into the office and they were not on my computer.  Bell Support told me when you delete from the phone it deletes everywhere!  You have to be kidding me.  Why would Blackberry do this when that was not the case with the 9780.  How can I get my deleted emails back?  Please help!!

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Forums Advisor I
oliwer
Posts: 581
Registered: ‎05-23-2008
My Device: BB10 and WiFi PB

Re: when delete emails on phone it also deletes all from computer - how do I get them back?

Hopefully there is a backup - you should ask your admins or email provider.
Z10 is using i different way to sync emails - when you delete emails, they are deleted. You also where able to configure that for your old device.
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Forums Advisor I
oliwer
Posts: 581
Registered: ‎05-23-2008
My Device: BB10 and WiFi PB

Re: when delete emails on phone it also deletes all from computer - how do I get them back?

Hi Karin,

BlackBerry released an article regarding that:
http://www.blackberry.com/btsc/KB33560

You will not get your mails back anyway, but at least there is communication by BlackBerry. Sorry :smileysad:
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New Contributor
Karin-Imperial
Posts: 2
Registered: ‎02-26-2013
My Device: Blackberry Z10

Re: when delete emails on phone it also deletes all from computer - how do I get them back?

Thank you so much!  Greatly appreciated!

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Forums Advisor I
oliwer
Posts: 581
Registered: ‎05-23-2008
My Device: BB10 and WiFi PB

Re: when delete emails on phone it also deletes all from computer - how do I get them back?

Your welcome :smileyhappy:
Was my answer helpful? - Like it please!
Did my answer solved your request? - Mark it as solution :smileyhappy:
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Regular Contributor
kotji
Posts: 94
Registered: ‎07-30-2012
My Device: Os7.1

Re: when delete emails on phone it also deletes all from computer - how do I get them back?

my phone I deleted them as I was going to take care of them at the office on my computer.  Well, I came into the office and they were not on my computer.  Bell Support told me when you delete from the phone it deletes everywhere!  You have to be kidding me.  Why would Blackberry do this when that was not the case with the 9780.  How can I get my deleted emails back?  Please help!!
Please use plain text.
Regular Contributor
kotji
Posts: 94
Registered: ‎07-30-2012
My Device: Os7.1

Re: when delete emails on phone it also deletes all from computer - how do I get them back?

Why would Blackberry do this when that was not the case with the 9780.  How can I get my deleted emails
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Contributor
johnnyuk
Posts: 18
Registered: ‎02-03-2013
My Device: Z10, PlayBook 64GB, Curve 9380

Re: when delete emails on phone it also deletes all from computer - how do I get them back?

If you use MS Exchange and MS Outlook at work you might be able to use Outlook's Recover Deleted Items feature to get your emails back. It depends on how the retention policy is setup on the Exchange server. Also your IT department may have backups of your mailbox that they can restore your emails from.
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