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Activation request failed. A service connection is unavailable. I am using a BES v.4.1.3.18 and have 9 other phones connected. The blackberry failing is a BB Curve, i think that is a 8330. I am not really sure what to try next. Any help would be greatly appreciated.
What carrier is the failing BlackBerry using? I've usually seen that where the device wasn't connected to the carrier's network. Does the device have a full data signal with at least 3 bars?
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Send a PIN or SMS text from that bb to another BB - that will let you know if device is active with a carrier.
Next in the enterprise activation section, on the BB, put an email address of some other email account you have (say yahoo or gmail email account). Put a bogus password and try to activate. Check the email account - you should have an email from the device with bunch of activation stuff. All you care about is if you received the email - that lets you know the device can activated. If that didn't work go back and check with carrier. If it did it is possible you filtering the email for when activating the bb (it has to arrive in the inbox of the email account (quickly disappears) to begin the activation).
Then use the Enterprise Activation Readiness tool.
All at absolutely no cost to you or your organization!
The BESC gives you a suite of valuable tools, and includes a Complimentary Support Incident should you need to contact BlackBerry Technical Support directly.
