02-20-2009 11:56 AM
02-20-2009 12:26 PM
02-20-2009 01:46 PM
Also make sure it is provisioned for the correct data plan, and carriers do make mistakes.
02-21-2009 01:29 PM
Send a PIN or SMS text from that bb to another BB - that will let you know if device is active with a carrier.
Next in the enterprise activation section, on the BB, put an email address of some other email account you have (say yahoo or gmail email account). Put a bogus password and try to activate. Check the email account - you should have an email from the device with bunch of activation stuff. All you care about is if you received the email - that lets you know the device can activated. If that didn't work go back and check with carrier. If it did it is possible you filtering the email for when activating the bb (it has to arrive in the inbox of the email account (quickly disappears) to begin the activation).
12-07-2010 03:55 PM
It is a BESAdmin rite of passage to go through the gauntlet of correcting the right BES data plan with your carrier.
Under Manage Connections on the device (Most of OS 5), there's a services status which tells if connected to the data network.
For BES dataplan testing.
Want to check if a device is provisioned correctly?
Sign up for free to the BlackBerry Expert Support Center.
Then use the Enterprise Activation Readiness tool.
All at absolutely no cost to you or your organization!
The BESC gives you a suite of valuable tools, and includes a Complimentary Support Incident should you need to contact BlackBerry Technical Support directly.
06-13-2013 03:01 PM
Excellent advice as usual , thanks Knotty. I had the same error for a user and it turned out that they in fact had a PDA data plan on their account vs. the data package for a 9900.
06-14-2013 02:21 PM