03-18-2013 01:03 PM
After going through the process of requesting the certificate and installing and changing the settings of the certificate on the local computer (server) it seems that the connection status keeps failing when testing the connection.
Is there anywhere where i can find the log files to find out the exact reason why this is failing?
Also if anyone knows any common causes of this could you please advise?
Thanks for your time.
03-18-2013 05:07 PM
default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs
Also look in event veiwer to seef if any errors or warnings pertain to your issue
Please post back the log info minus personal info
03-19-2013 05:11 AM
Apologies i should have mentioned that this is BES10 that i have installed and on a 64bit operating system.
I am assuming that the location for this would be C:\Program Files (x86)\Research In Motion\Universal Device Service or something along these lines?
Does anyone know the precise folder that i can locate the logs for this as i cannot find anything in the event viewer for this?
03-19-2013 02:09 PM - edited 03-19-2013 02:12 PM
yes that x86 folder if on 64 bit
05-31-2013 01:49 PM
Got the same problem on BES 10.1
and log file says:
Called support, and they said they had similar cases, that they would look at logs to find the problem.
07-15-2013 04:36 PM
I've worked a lot with BES support, and what seemed to have fixed this issue was this.
On your server, open internet explorer, internet options, security tab, local intranet, sites, advanced, add https://yourservername.yourdomain.xxx