04-03-2013 10:27 AM
I have Active Directory and Exchange Server in one machine and in other I have installed BES in this just its asked me to change the credentials when Im starting the the machine. I have created new password from then onwards im not able to see webconsole page i.e., "https://example..com/webconsole/app?page=ReLogin&s
the two machines are in same domain. i went to all BlackBerry services and for each I changed the password in Logon and i restarted the services and even I restared the machine still im not able to see the proper page for weconsole.
looking for valuable suggestions
04-03-2013 04:57 PM
default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs
Also look in event veiwer to seef if any errors or warnings pertain to your issue
Please post back the log info minus personal info
04-04-2013 02:46 AM
Hi oliver and knottyrope the BAS-AS log-file content is attached please find.
looking for help
04-04-2013 04:25 AM
Having a quick scan of the BAS-AS logs, it looks like the BAS-AS service cannot connect to the BAS-NCC service.
The log line below suggests this:
This suggests the problem could be more related to the BBAS-NCC service, although there are other log errors which I'm not so sure about... Anyway, if you have a look in Task Manager, the BAS-NCC service should be running and using between 70MB and 110MB of memory.
Could you post the BBAS-NCC logs for the same time period as the AS logs?
I did find the following KB article suggesting that the BAS-NCC cannot bind to the correct port: http://www.blackberry.com/btsc/KB20563. The error message is very similar to yours and may be worth having a quick look at?
Also, earlier in the logs, I can see an initialization failure but I can't immediately determine the reason for it:
Problem starting service jboss.messaging:service=ClusterServerSocketFactory
java.io.IOException: Error initializing server socket factory SSL context: null
This could be the cause or a symptom of the above, I'm not sure, but getting more information on the BAS-NCC might help confirm or rule out some of the above....
Hope this helps
04-04-2013 05:05 AM
Please find my BAS-NCC relatedd logs which is attached.
04-04-2013 05:44 AM
I found errors in your BAS-NCC log that suggest this might be the issue: http://www.blackberry.com/btsc/KB20521
Did you use special characters in your new password for the service account?