04-10-2013 07:33 AM
I have a manager with a BB 9810 and his emails are unbolded in outlook once they are delivered on the BB. This is regardless of whether reconcile is on or off. Please help somebody.
04-10-2013 11:31 AM
04-11-2013 09:32 AM
No, this is BIS, I had mentioned in the title.
Oh sorry...you confused me with your mention, in your post, about "reconcile" (which is only relevant to BES, not BIS).
04-11-2013 09:34 AM
But it's the same even when email is configured with BES, I am the BES admin as well so maybe you could move my post to the BES Admins
OK...so now you've activated the user on BES? And the behavior is the same. OK...we'll have the mods move this thread to the BES forum (and change the subject line).
04-11-2013 12:59 PM
This will explain a lot about reconcile and hard deletes
KB04863 - Permanent deletion of email messages in Microsoft Outlook does not reconcile to the BlackB...
link in above KB in case you missed it
KB04853 - How to enable hard deletes on the BlackBerry Enterprise Server
I have also changed the messages state size to 1000 and it cured 99% of our issues.
The performance hit and RAM increase is almost nil on the BES box.
On Device also double check:
Make sure that Wireless Reconcile is set to On. Sometimes toggling that to off, saving it, then turning it back on.
Messages Options - Email reconciliation -
Delete on Mailbox and handheld,
wireless reconcile = Yes
On conflicts = Mailbox wins.
If still not working and you moved a user mailbox.
Is the user over quota?