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jbowman
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jbowman
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Registered: ‎09-10-2008

BB themes and settings changed after Exchange failover

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‎09-10-2008 12:04 PM

I performed an Exchange server failover from one data center to another using DoubleTake for Exchange. Then failed back to the production Exchange server after testing. This morning we have serveral BB users complaining about themes and settings that have reverted back to a previous time.

 

Any one have any suggestion as to why BB settings would change?

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AndyDufresne
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Registered: ‎04-01-2008

Re: BB themes and settings changed after Exchange failover

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‎09-10-2008 12:34 PM

... makes no sense.  BES doesn't talk with Exchange regarding HH settings at all.

 

Sure you didn't change anything else?  Any SQL changes?

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jbowman
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jbowman
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Re: BB themes and settings changed after Exchange failover

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‎09-10-2008 01:52 PM

I'm positive I didn't change anything on the SQL server or BES server. Didn't touch either of the two. Its got me baffled. But my supervisor is pushing me to find an answer.

 

Any global or mass change the BES server has that could have been invoked? If the BES could not communicate to the Exchange server that it had an open connection with then suddenly it wasn't there would it prompt BB's to revert back to previous settings?

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Guru III
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knottyrope
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Re: BB themes and settings changed after Exchange failover

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‎09-10-2008 02:10 PM

Is BES installed on a seperate box from exchange?

Is SQL on its own seperate box?

If both answers are yes then I am not sure how that would happen.

 

As Andy said, Exchange does not hold any settings for the BB HH's. It is all stored in the SQL database.

 

 


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AndyDufresne
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Re: BB themes and settings changed after Exchange failover

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‎09-10-2008 02:18 PM

sounds like the BESMgmt database got restored to an old version and data got restored to devices ... absolutely nothing to do with Exchange.
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jbowman
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jbowman
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Registered: ‎09-10-2008

Re: BB themes and settings changed after Exchange failover

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‎09-10-2008 02:42 PM

I would have been the one to do DB restore on SQL but that didn't happen. SQL or BES was not touched during the Exchange failover.

 

Exchange, BES and SQLDB are all on different servers.

 

My BB didn't change and I'm using something other than the default theme and a background pic. Right now I know of 3 out of 65 whose background pic and\or theme did change.

 

 

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Guru III
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Re: BB themes and settings changed after Exchange failover

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‎09-10-2008 02:51 PM

Did those 3 people get emails from the failed over server?

 


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Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info. SIM Free BlackBerry Unlocking FAQ
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jbowman
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jbowman
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Re: BB themes and settings changed after Exchange failover

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‎09-10-2008 02:56 PM

They were not part of the test group so no way to know. Email sending and recieveing hasn't seemed affected.
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Guru III
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knottyrope
Posts: 26,484
Registered: ‎06-25-2008
My Carrier:

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Re: BB themes and settings changed after Exchange failover

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‎09-10-2008 03:02 PM

Have they tried a battery pull?


Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info. SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope

No Sleep Till BlackBerry 10, A BlackBerry Song by Lil E Click here to listen

See me at BlackBerry Fans Get Hands-On BlackBerry 10 Demo

Want to thank me? Buy my KnottyRope App here

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jbowman
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jbowman
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Re: BB themes and settings changed after Exchange failover

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‎09-10-2008 03:24 PM

It was easily fixed by setting it back just got caught up in "something is wrong we can't have this" mentality. Doing my homework at this point.
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