BES 4.1 SP6 & LCS 2005 SP1

dchavez · ‎09-18-2008

Hi,

I have LCS 2005 SP1 with Comm Web Access deployed and I am trying to integrate the Office Communicator client to my blackberries, i have installled the updates to CWA Server and LCS Server but i dont get log in from the blackberry.

Anyone knows what else i most consider?

Tks in advance.

Dennis.

DCh2

AndyDufresne · ‎04-01-2008

Can you successfully login to the CWA server?

What errors are showing on the HH?

What errors are showing in the BBIM server log?

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dchavez · ‎09-18-2008

Tks for answer..

Yes, I can log in to CWA without probs.

The error in the Blackberry is: cannot connect to server or Feature Not Supported.

This is the log:

<2008-09-18 12:25:11.370 GMT-06:00>:[1954]:<BBIM_BB SERVER_BBIM_1>:<INFO >:<LAYER = BBIM, DEVICEPIN = MyPin, USERID = uae, SIP URI = user@dominio>

<2008-09-18 12:25:11.370 GMT-06:00>:[1955]:<BBIM_BB SERVER_BBIM_1>:<INFO >:<LAYER = BBIM, DEVICEPIN = MyPin, USERID = uae, Account = user@dominio>

<2008-09-18 12:25:11.401 GMT-06:00>:[1956]:<BBIM_BB SERVER_BBIM_1>:<DEBUG>:<LAYER = BBIM, DEVICEPIN = MyPin, USERID = uae, Http Client response code = 302>

<2008-09-18 12:25:11.495 GMT-06:00>:[1957]:<BBIM_BB SERVER_BBIM_1>:<DEBUG>:<LAYER = SCM, EVENT = FinishJob, name = IMLoginJobPool-Thread-1, timeSpent(ms) = 125, JobPool = IMLoginJobPool, queueLength = 0, availableThreads = 4>

<2008-09-18 12:25:11.683 GMT-06:00>:[1958]:<BBIM_BB SERVER_BBIM_1>:<ERROR>:<LAYER = BBIM, DEVICEPIN = MyPin, USERID = uae, invalid content type = text/xml>

<2008-09-18 12:25:11.683 GMT-06:00>:[1959]:<BBIM_BB SERVER_BBIM_1>:<DEBUG>:<LAYER = BBIM, DEVICEPIN = MyPin, USERID = uae, TAG = 63374331, EVENT = OUTGOING, TYPE = 2, METHOD = writeLoginResponse, RESULT = 301, SIZE = 12>

<2008-09-18 12:25:11.683 GMT-06:00>:[1960]:<BBIM_BB SERVER_BBIM_1>:<DEBUG>:<LAYER = BBIM, EVENT = CreatedQueue, DEVICEPIN = uae>

<2008-09-18 12:25:11.683 GMT-06:00>:[1961]:<BBIM_BB SERVER_BBIM_1>:<DEBUG>:<LAYER = BBIM, EVENT = Sending, SRPID = S70801874, DEVICEPIN = MyPin, USERID = uae, TAG = 3C703FB, SIZE = 30>

<2008-09-18 12:25:11.683 GMT-06:00>:[1962]:<BBIM_BB SERVER_BBIM_1>:<DEBUG>:<LAYER = SRP, SRPID = S70801874, EVENT = Sending, VERSION = 1, COMMAND = SEND, TAG = 63374331, SIZE = 170>

<2008-09-18 12:25:11.683 GMT-06:00>:[1963]:<BBIM_BB SERVER_BBIM_1>:<WARNG>:<LAYER = BBIM, EVENT = Exception, net.rim.protocol.im.d.b: SERVER ERROR

LAYER = BBIM, EVENT = Exception, at net.rim.protocol.im.service.cwa.q.processOpenGetResponse(Unknown Source)

LAYER = BBIM, EVENT = Exception, at net.rim.protocol.im.service.cwa.l.messageReceived(Unknown Source)

LAYER = BBIM, EVENT = Exception, at org.apache.mina.common.support.AbstractIoFilterChain$TailFilter.messageReceived(AbstractIoFilterChain.java:570)

LAYER = BBIM, EVENT = Exception, at org.apache.mina.common.support.AbstractIoFilterChain.callNextMessageReceived(AbstractIoFilterChain.java:299)

LAYER = BBIM, EVENT = Exception, at org.apache.mina.common.support.AbstractIoFilterChain.access$1100(AbstractIoFilterChain.java:53)

LAYER = BBIM, EVENT = Exception, at org.apache.mina.common.support.AbstractIoFilterChain$EntryImpl$1.messageReceived(AbstractIoFilterChain.java:648)

LAYER = BBIM, EVENT = Exception, at org.apache.mina.filter.codec.support.SimpleProtocolDecoderOutput.flush(SimpleProtocolDecoderOutput.java:58)

LAYER = BBIM, EVENT = Exception, at org.apache.mina.filter.codec.ProtocolCodecFilter.messageReceived(ProtocolCodecFilter.java:180)

LAYER = BBIM, EVENT = Exception, at org.apache.mina.common.support.AbstractIoFilterChain.callNextMessageReceived(AbstractIoFilterChain.java:299)

LAYER = BBIM, EVENT = Exception, at org.apache.mina.common.support.AbstractIoFilterChain.access$1100(AbstractIoFilterChain.java:53)

LAYER = BBIM, EVENT = Exception, at org.apache.mina.common.support.AbstractIoFilterChain$EntryImpl$1.messageReceived(AbstractIoFilterChain.java:648)

LAYER = BBIM, EVENT = Exception, at org.apache.mina.filter.support.SSLHandler.flushScheduledEvents(SSLHandler.java:275)

LAYER = BBIM, EVENT = Exception, at org.apache.mina.filter.SSLFilter.messageReceived(SSLFilter.java:427)

LAYER = BBIM, EVENT = Exception, at org.apache.mina.common.support.AbstractIoFilterChain.callNextMessageReceived(AbstractIoFilterChain.java:299)

LAYER = BBIM, EVENT = Exception, at org.apache.mina.common.support.AbstractIoFilterChain.access$1100(AbstractIoFilterChain.java:53)

LAYER = BBIM, EVENT = Exception, at org.apache.mina.common.support.AbstractIoFilterChain$EntryImpl$1.messageReceived(AbstractIoFilterChain.java:648)

LAYER = BBIM, EVENT = Exception, at org.apache.mina.filter.executor.ExecutorFilter.processEvent(ExecutorFilter.java:220)

LAYER = BBIM, EVENT = Exception, at org.apache.mina.filter.executor.ExecutorFilter$ProcessEventsRunnable.run(ExecutorFilter.java:264)

LAYER = BBIM, EVENT = Exception, at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)

LAYER = BBIM, EVENT = Exception, at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)

LAYER = BBIM, EVENT = Exception, at java.lang.Thread.run(Unknown Source)

<2008-09-18 12:25:11.683 GMT-06:00>:[1963]:<BBIM_BB SERVER_BBIM_1>:<WARNG>:<net.rim.protocol.im.d.b: SERVER ERROR>

<2008-09-18 12:25:11.683 GMT-06:00>:[1963]:<BBIM_BB SERVER_BBIM_1>:<WARNG>:<at net.rim.protocol.im.service.cwa.q.processOpenGetResponse(Unknown Source)>

<2008-09-18 12:25:11.683 GMT-06:00>:[1963]:<BBIM_BB SERVER_BBIM_1>:<WARNG>:<at net.rim.protocol.im.service.cwa.l.messageReceived(Unknown Source)>

<2008-09-18 12:25:11.683 GMT-06:00>:[1963]:<BBIM_BB SERVER_BBIM_1>:<WARNG>:<at org.apache.mina.common.support.AbstractIoFilterChain$TailFilter.messageReceived(AbstractIoFilterChain.java:570)>

<2008-09-18 12:25:11.683 GMT-06:00>:[1963]:<BBIM_BB SERVER_BBIM_1>:<WARNG>:<at org.apache.mina.common.support.AbstractIoFilterChain.callNextMessageReceived(AbstractIoFilterChain.java:299)>

<2008-09-18 12:25:11.683 GMT-06:00>:[1963]:<BBIM_BB SERVER_BBIM_1>:<WARNG>:<at org.apache.mina.common.support.AbstractIoFilterChain.access$1100(AbstractIoFilterChain.java:53)>

<2008-09-18 12:25:11.683 GMT-06:00>:[1963]:<BBIM_BB SERVER_BBIM_1>:<WARNG>:<at org.apache.mina.common.support.AbstractIoFilterChain$EntryImpl$1.messageReceived(AbstractIoFilterChain.java:648)>

<2008-09-18 12:25:11.683 GMT-06:00>:[1963]:<BBIM_BB SERVER_BBIM_1>:<WARNG>:<at org.apache.mina.filter.codec.support.SimpleProtocolDecoderOutput.flush(SimpleProtocolDecoderOutput.java:58)>

<2008-09-18 12:25:11.683 GMT-06:00>:[1963]:<BBIM_BB SERVER_BBIM_1>:<WARNG>:<at org.apache.mina.filter.codec.ProtocolCodecFilter.messageReceived(ProtocolCodecFilter.java:180)>

<2008-09-18 12:25:11.683 GMT-06:00>:[1963]:<BBIM_BB SERVER_BBIM_1>:<WARNG>:<at org.apache.mina.common.support.AbstractIoFilterChain.callNextMessageReceived(AbstractIoFilterChain.java:299)>

<2008-09-18 12:25:11.683 GMT-06:00>:[1963]:<BBIM_BB SERVER_BBIM_1>:<WARNG>:<at org.apache.mina.common.support.AbstractIoFilterChain.access$1100(AbstractIoFilterChain.java:53)>

<2008-09-18 12:25:11.683 GMT-06:00>:[1963]:<BBIM_BB SERVER_BBIM_1>:<WARNG>:<at org.apache.mina.common.support.AbstractIoFilterChain$EntryImpl$1.messageReceived(AbstractIoFilterChain.java:648)>

<2008-09-18 12:25:11.683 GMT-06:00>:[1963]:<BBIM_BB SERVER_BBIM_1>:<WARNG>:<at org.apache.mina.filter.support.SSLHandler.flushScheduledEvents(SSLHandler.java:275)>

<2008-09-18 12:25:11.683 GMT-06:00>:[1963]:<BBIM_BB SERVER_BBIM_1>:<WARNG>:<at org.apache.mina.filter.SSLFilter.messageReceived(SSLFilter.java:427)>

<2008-09-18 12:25:11.683 GMT-06:00>:[1963]:<BBIM_BB SERVER_BBIM_1>:<WARNG>:<at org.apache.mina.common.support.AbstractIoFilterChain.callNextMessageReceived(AbstractIoFilterChain.java:299)>

<2008-09-18 12:25:11.683 GMT-06:00>:[1963]:<BBIM_BB SERVER_BBIM_1>:<WARNG>:<at org.apache.mina.common.support.AbstractIoFilterChain.access$1100(AbstractIoFilterChain.java:53)>

<2008-09-18 12:25:11.683 GMT-06:00>:[1963]:<BBIM_BB SERVER_BBIM_1>:<WARNG>:<at org.apache.mina.common.support.AbstractIoFilterChain$EntryImpl$1.messageReceived(AbstractIoFilterChain.java:648)>

<2008-09-18 12:25:11.683 GMT-06:00>:[1963]:<BBIM_BB SERVER_BBIM_1>:<WARNG>:<at org.apache.mina.filter.executor.ExecutorFilter.processEvent(ExecutorFilter.java:220)>

<2008-09-18 12:25:11.683 GMT-06:00>:[1963]:<BBIM_BB SERVER_BBIM_1>:<WARNG>:<at org.apache.mina.filter.executor.ExecutorFilter$ProcessEventsRunnable.run(ExecutorFilter.java:264)>

<2008-09-18 12:25:11.683 GMT-06:00>:[1963]:<BBIM_BB SERVER_BBIM_1>:<WARNG>:<at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)>

<2008-09-18 12:25:11.683 GMT-06:00>:[1963]:<BBIM_BB SERVER_BBIM_1>:<WARNG>:<at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)>

<2008-09-18 12:25:11.683 GMT-06:00>:[1963]:<BBIM_BB SERVER_BBIM_1>:<WARNG>:<at java.lang.Thread.run(Unknown Source)>

<2008-09-18 12:25:12.448 GMT-06:00>:[1964]:<BBIM_BB SERVER_BBIM_1>:<DEBUG>:<LAYER = SRP, SRPID = S70801874, EVENT = Receiving, VERSION = 1, COMMAND = STATUS, TAG = 63374331, SIZE = 10, STATE = DELIVERED>

<2008-09-18 12:25:12.464 GMT-06:00>:[1965]:<BBIM_BB SERVER_BBIM_1>:<DEBUG>:<LAYER = BBIM, EVENT = RemovedSendingQueue, DEVICEPIN = uae, QueueSize = 0>

<2008-09-18 12:25:12.464 GMT-06:00>:[1966]:<BBIM_BB SERVER_BBIM_1>:<DEBUG>:<LAYER = BBIM, EVENT = Notification, TAG = 3C703FB, STATE = DELIVERED>

REgards,

DCh2

AndyDufresne · ‎04-01-2008

Check the ajax setup

------------------------------
If you've found a solution through a post; please mark it as a solution.
If someone's was particularly helpful, give them kudo's!.

Get busy living, or get busy dying.

http://blog.port3101.org/hdawg/

dchavez · ‎09-18-2008

I have talked with Microsoft and they told me i dont need the ajax service.

But i did the AJAX setup before without results.

Tks

DCh2

AndyDufresne · ‎04-01-2008

dchavez wrote:
I have talked with Microsoft and they told me i dont need the ajax service.
But i did the AJAX setup before without results.

Tks

The person you spoke with at Microsoft is incorrect. Did you apply the patches as required in the 4.1 SP6 documentation? MS Hotfix 911996 on the LCS Server and 915066 on the CWA server? Check through the BES 4.1 SP6 installation guide

------------------------------
If you've found a solution through a post; please mark it as a solution.
If someone's was particularly helpful, give them kudo's!.

Get busy living, or get busy dying.

http://blog.port3101.org/hdawg/

dchavez · ‎09-18-2008

Yes, already are installed.

DCh2

AndyDufresne · ‎04-01-2008

Did you pick the LCS only config during the installation?

------------------------------
If you've found a solution through a post; please mark it as a solution.
If someone's was particularly helpful, give them kudo's!.

Get busy living, or get busy dying.

http://blog.port3101.org/hdawg/

dchavez · ‎09-18-2008

When i installed SP6 did the config to LCS 2005 with Office Comm.

DCh2

AndyDufresne · ‎04-01-2008

double check the ajax registration on IIS ... I can't think of anything else; sorry.

------------------------------
If you've found a solution through a post; please mark it as a solution.
If someone's was particularly helpful, give them kudo's!.

Get busy living, or get busy dying.

http://blog.port3101.org/hdawg/

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BlackBerry® Enterprise Solution

BES 4.1 SP6 & LCS 2005 SP1

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