04-04-2013 03:37 PM
04-04-2013 04:20 PM
try this since your on BES Express
04-04-2013 05:34 PM
04-04-2013 05:47 PM - edited 04-04-2013 05:50 PM
When using BES express, I have seen a lot of intermittent results with the App recommended by KnottyRope. Sometimes it's worked for me and sometimes it hasn't, even though it's supposed to be for BES express...
KnottyRope mentioned other activation methods in his original response, for example using the USB cable and opening Web Desktop Manager in a browser on a machine that can access the BAS (The URL is in the format https://<FQDN OR Pool name of server>:443/webdesktop/login).
When you open this page, login with the user's own credentials and as soon as you plug in the Blackberry device, the machine installs the device drivers and Web Desktop Manager will automatically activate the device.
This should save you a lot of trouble figuring out data plans etc and whether the device is actually sending the activation message properly....
EDIT: I just found this and it may be useful with screenshots of the webdesktop activation process: http://ukblog.im-mobility.com/activating-blackberr