BlackBerry® Enterprise Solution

[sonda]

Hi to everyone,

often we have on our bes server this warning:

Event Type:    Warning
Event Source:    BlackBerry Dispatcher xxxxxxxxxx
Event Category:    None
Event ID:    20609
Date:        10/30/2008
Time:        10:36:16 AM
User:        N/A
Computer:    xxxxx
Description:
{xxxxxxx xxxxxxx} CompressEncrypt() failed - no encryption key or the key is not allowed

Could someone explain this warning or gives me some helpful link about this problem?

Thanks in advance

S.

[AndyDufresne]

This is the only thing I can find on it:

KB05298 - New user receives queued messages after a BlackBerry Enterprise Server restart

Can you provide more info about your environment and what might have been going on at that exact moment?

[martinpas]

this kb is not more available.

[knottyrope]

New user receives queued messages after a BlackBerry Enterprise Server restart

Contents [show]

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 Doc ID: KB05298
 Modified Date: 11-20-2006
 Document Type: Support

 Print this page

Products
•BlackBerry® Enterprise Server
•BlackBerry® Enterprise Server for IBM® Lotus® Domino®

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Environment
 •BlackBerry® Enterprise Server software version 4.1
•IBM® Lotus® Domino®
•SDR93906

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Overview
 
After an upgrade to BlackBerry Enterprise Server software version 4.1, a BlackBerry device user activated with a new BlackBerry device does not receive queued messages.

The BlackBerry Dispatcher (DISP) log displays the following lines:

[40000] (06/06 07:06:21):{0xC80} [BIPPa] (S646576) Received datagram (21902:305)

 [20221] (06/06 07:06:21):{0xCAC} {LastName, FirstName} CompressEncrypt() failed, Error=0

After a BlackBerry Enterprise Server restart, the BlackBerry device user receives the queued messages.

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Cause
 
The affected BlackBerry device user was assigned an invalid personal identification number (PIN) in BlackBerry Manager prior to the BlackBerry Enterprise Server upgrade. The BlackBerry Dispatcher receives and drops the message packets because it cannot locate an encryption key for a BlackBerry device with an invalid PIN.

After the upgrade, the BlackBerry device user is assigned the correct PIN. The queued messages are delivered to the BlackBerry device user after the BlackBerry Enterprise Server is restarted.

This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available.

[knottyrope]

also look at this KB

Article ID: KB19078

[martinpas]

yes, i took a look into it, but this configuration was ok in the server.