BlackBerry® Enterprise Solution

[hardeepsingh]

Hi All

I need to make an amendment to a BlackBerry IT policy and when I launch the BlackBerry Manager and go to the Global Tab and click on edit properties I get the error message “Application Error – Please report to support personnel if a problem persists”

 

I can view, add and amend existing blackberry users just can’t get in to edit the IT policy?

 

Event Viewer Errors (x2)

 

Source: MNGR

Type: Error

Description:

PropertyTreeBuilder40::create40ClusterGroup(): ASCL error encountered:  

Source: MNGR

Type: Error

Description:

Caught ASCLException with error code [201] and error message [201 - '255-255-candc_refresh_interval_test ' Property type does not match type on server]  

I tried to amend an IT policy and in the user defined section of the policy entered candc_refresh_interval_test looks like this may be causing the problem but I don’t know where in the SQL database this value would be located to delete it. Could anybody help please?  

Logged on as BESADMIN

Running BlackBerry Manager 4.1.6 MR3  

BES on Windows Server 2003 Standard Edition SP2

BES database on SQL Server 2005 – Windows Authentication

[knottyrope]

I would open up SSMS and open the table for ITPolicyTemplate2 and start looking for your entry.

[hardeepsingh · Accepted solution]

Thats worked.

Thanks Knottyrope

[knottyrope]

please mark it as a solution if your problem is solved.

Glad to hear it worked.

[DwightS]

Hi

I am receiving exactly the same error within BlackBerry Manager.

I however do not get the same errors in the Event Viewer:

Source: MNGR

Caught ASCLException with error code [201] and error message [201 - '255-255-addressbook_merge_tool_allowed_exec ' Property type does not match type on server]

how should I go about investigating what could be causing the error?H

Any help would be greatly appreciated

INFO:

using BESADMIN account

BlackBerry Manager 4.1.6.23

BES on Windows server 2003 R2 Standard Edition SP2

BES database on SQL server 2005 (windows authenticated)

[knottyrope]

what were you doing on BES before this happened?

also look at

Remove duplicate contact lists or calendars that do not synchronize with the BlackBerry Enterprise S...

[DwightS]

Thats the tricky bit, we basically have 3 BES admins that administer the server (ensuring there is always someone around incase something needs to be done)

All I've been doing is adding/removing users, using GWItemInfo Tool to track messages. Just basic administrative tasks.

[knottyrope]

did the above Link give you any help? it might be that some one used it once

[DwightS]

I have used that before to remove a duplicate address book from one of the users, but that was a couple of months back, and this error has only started about 2 months ago (knowing it could still have caused the problem in the first place even if it wasn't immediate)