We quickly outgrew our BlackBerry Professional 4.1.4 environment and acquired the unlock key to upgrade to full BlackBerry Enterprise server 4.1.5. We installed the new BES software on a separate server, installed the client licenses keys, and initiated the first transfer by removing a user from the Professional server and activating them on the BES server. When the user initiated the Enterprise Activation on the handheld they encountered the IT Policy Rejected error. After reviewing article KB04533 we concluded that Cause 2 best fit our case: "The BlackBerry device was previously active on another BlackBerry Enterprise Server and has a conflicting IT policy". Following the recommended corrective actions we created a backup of the handheld using the Desktop Manager, created a Blank IT Policy, and initiated a Remote Wipe Reset to Factory Defaults as described in article KB14202.
We are now able to activate the handheld into the new BlackBerry Enterprise 4.1.5 environment. However, when I try to use the Desktop Manager to restore the backup information, it will not restore Themes, Speed Dials, Applications, or Bookmarks. Does anyone have an answer for how to move a handheld from one BlackBerry Server environment to another and retain the personal and/or customized information on the handheld device.
