BlackBerry® Enterprise Solution

[russelljl]

When connected via cable, it syncs e-mail. When wireless, it does not sync e-mail (neither send nor receive). Not sure why.

Background: We have a BlackBerry Enterprise Server and use Microsoft Exchange 2003. We have 12 existing BlackBerries that work fine (full size keyboard models). We just got three new BlackBerries, our first BlackBerry Pearl models. We activated them with the cable to the BES server like we normally do and they activated fine. When connected to the cable, they sync e-mail (both send and receive). But, when wireless they do not.

[AndyDufresne · Accepted solution]

Contact the carrier of the device and ensure that a BlackBerry Enterprise data plan has been provisioned and not a BlackBerry Internet only data plan.

[jmrmb80]

In the case that they do have a BES plan with the carrier you can check the sent message status. If an email bounces back with an X next to it open it up and check the 'message status'. The description can tell us where the problem is

[russelljl]

Thank you - that solved it - that was the issue, didn't have BES service plan applied; spoke with service provider and it is now fixed. thanks!

[AndyDufresne]

Glad to hear; woot!

[wesm]

We have had the same problems with a couple of cellular providers. Seems the salespeope will set up the "billing" for the Enterprise plan, but the phone itself is not provisioned. This makes it real fun when trying to set it up on our BES wirelessly. And the phones came from the same store, so they should have learned by now.

[knottyrope]

start getting used to it. it will never end.

[wesm]

I'm just ranting. i was on the phone for over half an hour setting one up. Plus the provider never charged the "extra" amount for the BES plan. Someone needs to take "skippy "at the counter aside and properly train them.

I guess the mantra......Never Assume Anything truly applies.

[knottyrope]

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wesm wrote:

 Someone needs to take "skippy "at the counter aside and properly train them.

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Not seen it yet in 3 years. Not sure it ever will.

Best you can do is get tsupport and look here.

http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryEnterpriseSolution&thread.i...