BlackBerry® Enterprise Solution

[Ahmer]

Hello,

Looking for some information on what is RefIDSearchFolder ?
why alot of users have more than 4000 items in this folder ?

I know its used to keep track of message reconcile and PIM Synch but dont know what is actually kept in this folder and for how long ?

what cause number of content count to be so high ? how it gets clean up ?

any details will be appreciated

Mailboxes\USERNAME\BlackBerryHandheldInfo\BlackBerryRefIDSearchFolder1_7

CONTENT_COUNT = 24638

[johan]

Anyone? I have the same question. There are several users in our organisation with >25000 items in this folder and I wonder if it impacts the performance.

[cotton]

According to http://support.microsoft.com/kb/905803 any folders which have over 5000 items in can slow down exchange. It sounds to me like lots of smaller items have a larger impact on performance than a few big items.

Does anyone know how we can clear the BlackBerryRefIDSearchFolder1_7 folder??

[knottyrope]

Try to copy 5000 items across the network that equal 50 meg compared to 5 items that equal 50 meg.

The 5000 will take longer, since 5000 connecitons need to be made.

Excahnge will do similar and access 5000 items.

Teach user to have less than 5000 items in any folder seems to fix it here.

This also speeds up Outlook as well since after 5000 items it will not cache the view of the affected folder.

also see this KB

KB20770 Email reconciliation does not work after moving a mailbox

[cotton]

BlackBerryRefIDSearchFolder1_7 is a hidden folder.

Any other ideas??

[knottyrope]

You can unhide that folder, been a while since I have used MFCMAPI.

[johan]

But is it safe to clean up that folder? I guess it is there for a purpose but I haven't been able to find anything in RIM documentation.

[cotton]

No not safe to clean:

We have used MFCMAPI to delete a mail item from the BlackBerryRefIDSearchFolder1_7 folder, although the item is then deleted from exchange as well.

[knottyrope]

If you can, remove user from BES and when asked to remove extra data choose yes and it will remove the folder.

Then after 30 min (unless you can prove it has been deleted) then add user back to BES and see if things are better.

[cotton]

This is for around 200 users so I can't really do this for everyone.