06-10-2009 07:37 PM
Hey, just upgraded to the bold, and my e-mail reconcillation seems to be off.
I'm using outlook 2007, and when I delete it... it doesn't seem to change the status on the even to read on the blackberry, let alone delete it.
Yes, I know we are on version 22.214.171.124 (not the latest) but when we tried to upgrade (with Blackberry) when it came out it was a total disaster, and we ended up leaving it on 126.96.36.199
I've got the bold for 5 days now... but it just recently started to not reconcile until i hit the reconcile now button. Any suggestions?
06-10-2009 07:41 PM - edited 06-10-2009 07:41 PM
Hi and Welcome to the Forums!
Just to be clear...reconciliation works fine, but only if you force it with "reconcile now"...it's just that it does not automatically reconcile. Right?
06-10-2009 07:51 PM
Correct... It only appears to reconcile when i press reconcile now... and then it does correctly.
I believe it was working when I first got it... (but could be wrong) I just really noticed today and started dwelving into it.
06-10-2009 07:55 PM
OK. Then, one more thing to check. From within a Messages list:
BBKey > Options > Email Reconciliation
If you have multiple email accounts on the device, change the top box to the one that represents your BES email. Make sure the settings are correct...mine are:
Delete on: Mailbox and Handheld
Wireless Reconcile: On
On Conflicts: Mailbox Wins
06-10-2009 08:04 PM
OK - Last Question -- are you the BES admin?
If so, then we need to move this thread to the BES forum. (Don't re-post...we'll have the mods move it.)
If not, then you need to contact your BES admins as they are in control of the push functions from BES to your BB.
06-10-2009 08:08 PM - edited 06-10-2009 08:55 PM
OK then...you will shortly find this thread over in the BES forum: The experts there should be able to help you sort this out. Stand by...
OK -- we are now in the correct forum. The experts here will sort this out I am sure. Best!
06-10-2009 09:07 PM
what happens if you wait 15-20 minutes for data to reconcile?
What about making changing through Outlook Web Access; do they reconcile quicker?
06-11-2009 12:43 PM
I've thought about going to OWA... and will if it becomes to big of an issue, but as we have BES, I would prefer to use it.
I have noticed that some will show as read (on outlook) that Ive looked at on the Blackberry, and some have not.
I'll check on the 15-20 minute wait and see.(Won't touch the blackberry for a while).
Would it be worth wiping the blackberry and re setting it up?