BlackBerry® Enterprise Solution

[pgoeol]

Hi,

I have a blackberry 8310 device with BES activated on it. I wanted to remove the previous activation, so i removed the user from the Blackberry Manager and added a new user. After connecting my device through USB, on assigning my device following error message is displayed by the Blackberry Manager:

"An error occurred while assigning the device.
The provisioning data was rejected by the device. (13)"

Please help me if anyone have faced the same issue!!!

Thanks,
Pulkit

[pgoeol]

I tried reactivating BES again on my device and it is successfully activated. But now network is working only when my device is connected through USB. On disconnecting the USB my apps stop working as they show no network coverage available error message.

Please tell me what could be possible reason for this?

Thanks, Pulkit

[knottyrope]

It is a BESAdmin rite of passage to go through the gauntlet of correcting the right BES data plan with your carrier.

Under Manage Connections on the device (Most of OS 5), there's a services status which tells if connected to the data network.

For BES dataplan testing.

Want to check if a device is provisioned correctly?
Sign up for free to the BlackBerry Expert Support Center.

https://www.blackberry.com/besc/dashboard/

Then use the Enterprise Activation Readiness tool.

All at absolutely no cost to you or your organization!

The BESC gives you a suite of valuable tools, and includes a Complimentary Support Incident should you need to contact BlackBerry Technical Support directly.

[pgoeol]

Thanks for replying knottyrope...

Actually my device has OS version 4.2, but I'll try to test it with Enterprice Activation Readiness tool.

Is it possible that if my device is not provisioned with correct data plan even though Enterprise Activation is possible through USB??

[knottyrope]

Totaly possible, test it with the tool.

[pgoeol]

I think that must the reason because of which my device got disconnected from BES when I removed the USB cable.

I'm facing another problem now, applications installed on my device are unable to access network after removing USB cable. I've tried running NetworkDiagnostic tool and it is showing no coverage

[sandeepazh]

1- Blackberry Enterprise Activation Failed

2- Unable to connect with BlackBerry ID. Please sign in now or try again later. Data services are required for BlackBerry ID and can be turned on in the mobile network settings.

3- BBM apps worl in my BBM Mobile not accept my BBID, while it work on Computer.

4- Enterprises Activation -Failed

5- Host Routing Table not serch.

6- PIN Send by Compose pin Send not any responce.

7- FB apps not work in my BBM . (aslo woth Wi-Fi)

[sandeepazh]

please any body help me, i use Vodafone Sim, (India) up east.

[knottyrope]

call your carrier and get a BlackBerry dataplan add on or at least confirm you do have one