06-15-2013 03:41 PM
Since yesterday my Blackberry Bold 9790 (on T-mobile) hasn't been able to recieve or send emails or get on the internet
I've tried restarting the device/taking battery and sim out + disconnecting and reconnecting to the network but to no avail
I still get the 3g with blackberry sign in the top right hand corner and on service status it says that I am connected to the Blackberry Internet Service but not to the Blackberry Enterprise Server
I've tried updating the email from setup as a few places seem to recommend this but the phone just says 'checking for updates' and does not work.
Can anyone help please?
06-17-2013 10:14 AM
What Version BES are you on and Mail server version?
i would look at the BES logs and also check dataplan too.
default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs
Also look in event veiwer to seef if any errors or warnings pertain to your issue
Please post back the log info minus personal info
to isolate an affected user on a static messaging agent , then look for the MAGT log for that agent (while trying to send/receive messages). The format you'll be looking for is:
Where the first pair of digits are the Agent ID you set.
It is a BESAdmin rite of passage to go through the gauntlet of correcting the right BES data plan with your carrier.
Under Manage Connections on the device (OS 5 and higher), there's a services status which tells if connected to the data network.
For BES dataplan testing.
Want to check if a device is provisioned correctly?
Sign up for free to the BlackBerry Expert Support Center.
Then use the Enterprise Activation Readiness tool.
All at absolutely no cost to you or your organization!
The BESC gives you a suite of valuable tools, and includes a Complimentary Support Incident should you need to contact BlackBerry Technical Support directly.