BlackBerry® Enterprise Solution

[james_gamble]

Hi there,

If my users delete something in Outlook, or move an email to another folder, the delete/move does not happen on the Blackberry until they manually reconcile. We are using BES 5.0 and I was wondering if there is some sort of setting on the BES end that I need to configure to make it so they don't have to manually reconcile, or if it's just something that we're going to have to live with.

Thanks!

[knottyrope]

This will explain a lot about reconcile and hard deletes
KB04863 - Permanent deletion of email messages in Microsoft Outlook does not reconcile to the BlackB...

link in above KB in case you missed it
KB04853 - How to enable hard deletes on the BlackBerry Enterprise Server

I have also changed the messages state size to 1000 and it cured 99% of our issues.
The performance hit and RAM increase is almost nil on the BES box.

On Device also double check:

Make sure that Wireless Reconcile is set to On. Sometimes toggling that to off, saving it, then turning it back on.
Messages Options - Email reconciliation -
Delete on Mailbox and handheld,
wireless reconcile = Yes
On conflicts = Mailbox wins.

If still not working and you moved a user.

KB20770 Email reconciliation does not work after moving a mailbox

[james_gamble]

I changed the settings mentioned in KB04853 but it looks like the problem is still persisting (Although moving messages into subfolders is now working). Any other ideas?

[knottyrope]

Did you check the device settings I mentioned?

You did restart services after the regedit?

How many emails per day is users getting?