08-13-2012 01:49 PM
phone model: torch 9810 (tried changing different models and did security data wipe before acticating)
BES Version: 5.0.2 bundle 14
Eschange 2007 (came built in with sbs 2008)
CDO version : 6.5.8165.0
08-15-2012 09:35 AM
I have checked the following options, still no luck
1. CDO.dll , Mapi32.dll, EMSMDB32.dll have the same versions on both exchange and black berry.
2. Wireless syn in enabled under calender settings.
3. BESADMIN account can send and receive e-mails on his behalf
4. Deleted the user account from BES and added again
Please let me know if i should check some other settings.
08-15-2012 10:41 AM
sure the users does not have any Outlook rules?
08-15-2012 11:27 AM
I have deleted the user account from active directory and bes server and recreated it . However i backed up his outlook data before deletion and imported his outlook data. He is still having the same issue.
Please let me know if you think you have any other setting we should chek.
08-15-2012 11:29 AM
user is getting meeting invites on his outlook, he has the problem only on the black berry. However when he accepts the meeting on outlook ,it gets updated on the phone calender.
08-15-2012 01:03 PM
does it work if you dont restore the users Outlook data?
that would rule out an issue with the data and not your environment
08-15-2012 01:49 PM
can you create a new account in AD please, activate a device and prove it works first
I know you deleted his account in AD, but how long did you wait before making it again? AD can take 24 hours before cached credentiials are removed.