BlackBerry® Enterprise Solution

[khan2012]

phone model: torch 9810 (tried changing different models and did security data wipe before acticating)

BES Version:  5.0.2 bundle 14

Eschange 2007 (came built in with sbs 2008)

CDO version :  6.5.8165.0

[khan2012]

I have checked the following options, still no luck

1. CDO.dll , Mapi32.dll, EMSMDB32.dll  have the same versions on both exchange and black berry.

2. Wireless syn in enabled under calender settings.

3. BESADMIN account can send and receive e-mails on his behalf

4. Deleted the user account from BES and added again

Please let me know if i should check some other settings.

[knottyrope]

sure the users does not have any Outlook rules?

[khan2012]

I have deleted the user account from active directory and bes server and recreated it . However i backed up his outlook data before deletion and imported his outlook data. He is still having the same issue.

Please let me know if you think you have any other setting we should chek.

[khan2012]

user is getting meeting invites on his outlook, he has the problem only on the black berry. However when he accepts the meeting on outlook ,it gets updated on the phone calender.

[knottyrope]

does it work if you dont restore the users Outlook data?

that would rule out an issue with the data and not your environment

[khan2012]

 re creating the account did not help at all. even before getting the data back , account was not getting meeting invites.

[knottyrope]

can you create a new account in AD please, activate a device and prove it works first

I know you deleted his account in AD, but how long did you wait before making it again? AD can take 24 hours before cached credentiials are removed.

[khan2012]

I waited barely 5 minutes to recreate the account. I shall create another account in AD and activate it on black berry. I shall let you know shortly.

[khan2012]

I have created a new account in AD and BES. Tried activating it. It works fine , gets meeting invites etc.