BlackBerry® Enterprise Solution

[depsci]

Blackberry (Storm and Curve)  not receiving meeting invitation emails.  All other messages are being received.  meeting invite shows up in Outlook (all versions).  BES 4.16.16,  Exchange 2003 (6.5.7664.12).  Wireless reconcilation seems to be working.  Also deleted and reloaded service books (all of them)

Any idea,  I saw a few post, but no real solution.

Thanks for any and all help

Message Edited by depsci on 06-09-2009 04:03 PM

[AndyDufresne]

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depsci wrote:

Blackberry (Storm and Curve)  not receiving meeting invitation emails.  All other messages are being received.  meeting invite shows up in Outlook (all versions).  BES 4.16.16,  Exchange 2003 (6.5.7664.12).  Wireless reconcilation seems to be working.  Also deleted and reloaded service books (all of them)

Any idea,  I saw a few post, but no real solution.

Thanks for any and all help

Message Edited by depsci on 06-09-2009 04:03 PM

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Does this happen with all users?

If not can you identify a pattern on which types of users? (hh model / os version / users with delegates that schedule & change meetings) ... is it just storm and curve users?

What are the CDO.dll versions on both the Exchange and BES servers?

What happens if you test an invitation creation via OWA?  What happens if you originate an invitation from the BlackBerry handheld?

[AndyDufresne]

Give this a review too: One way calendar tips/fixes

[depsci]

It happens to all users.

They are not seeing the meeting request.  Nor the acceptance on the BB. 

Outlook and OWA see them and handles them as expected.

When accepted it shows on the BB in the calendar.

Sorry some of my version had a typo in the original email

Version 6.5.7654.12 for CDO.dll and mapi32.dll.

I will try to upgrade to BES 4.1.6.19.   Need to reboot in off hours

Any other ideas?

Its just the meeting request.  Everything else works as expected... or we just have not noticed

Even tried a upgrade to the Storm to current and no go.alleng

[AndyDufresne]

do the CDO versions match between the BES and HH Exchange Server?

sorry for the typo.

Message Edited by AndyDufresne on 06-09-2009 07:55 PM

[depsci]

Sorry for lack of knowing all the terms.  HH?  Hand Held??

[sdgardne]

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depsci wrote:
Sorry for lack of knowing all the terms.  HH?  Hand Held??

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Yes. Exactly. Good guess!

[depsci]

How do I check?    I reloaded the service books (all of them)

[knottyrope]

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AndyDufresne wrote:
do the CDO versions match between the BES and HH?

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How is this possible?

[knottyrope]

On the BlackBerry Enterprise Server, search for the following files:

CDO.dll

EMSMDB32.dll

MAPI32.dll

1. Record the locations and versions of the files.
2. Repeat this process on the Microsoft Exchange Server (if there are multiple Microsoft Exchange Servers in the environment, repeat the process for all instances).
3. If the file versions that exist on the BlackBerry Enterprise Server are not equal to or newer than those on the Microsoft Exchange Server, they must be upgraded on the BlackBerry Enterprise Server.