02-22-2013 04:23 PM
We had a user have his device wiped after we upgraded our email system to Exchange 2010. For him, it's simply not an option to only see his subfolders of newer items. I've read around these forums and cannot find a way to get old items back into the subfolders.
Any suggestions would make me a hero.
02-24-2013 11:31 AM
If using the same PIN upon activation look at this KB
For subfolders you have to enable them first.
then activate device again after doin above
and for older ones that wont prepopulate here are some tricks.
In the BlackBerry smartphone user's mailbox, create a subfolder of the Inbox called Recover.
Drag the email messages to be restored to the Recover folder.
On the Home screen of the BlackBerry smartphone, click Messages.
Set the Search Type to Remote.
Set the Service to Desktop.
Set the Folder to Recover.
Press the Menu key and click Search.
While viewing the search results, press the Menu key.
Click Add All.
The message headers for the email messages will be added to the message list on the BlackBerry smartphone.