04-06-2012 06:29 AM
I have BES 5 and mailboxes at Exchange 2010
Regularly users (may be not all but always many and always different) complain they can't send mails from their devices. I didn't find anything wrong in logs (but probably badly checked).
Always restart of all BES services helps. But of course it's not a solution.
I searched through internet but found only solutions related to certain users, which not the case for me.
What can be a cause at the BES server side?
04-06-2012 10:31 AM
I would start wth teh MAGT or MAST log.
default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs
Also look in event veiwer to seef if any errors or warnings pertain to your issue
Please post back the log info minus personal info
to isolate an affected user on a static messaging agent , then look for the MAGT log for that agent (while trying to send/receive messages). The format you'll be looking for is:
Where the first pair of digits are the Agent ID you set.
Hopefully you did the throttle policy on exchange an on any 2008 domain controller which usually can cause it.
04-06-2012 10:41 AM
As "checked logs" I meant exactly MAGT. I've filtered one of affected users and went through entries but didn't find anything suspisious.
Throttling policy is set properly.
04-06-2012 11:11 AM
run this test on the affected user
Double check permission according to this
What is the BESAdmin service account?
04-06-2012 11:57 AM
test a few of the affected please and post back the results
or zip the logs and send to my email knottyrope @ gmail com
04-10-2012 04:42 AM - last edited on 04-11-2012 10:59 AM by BelmaHFL
> run this test on the affected user
D:\Research In Motion\BlackBerry Enterprise Server\Utility>IEMSTest.exe BlackBerry Enterprise Server Utility - IEMSTest.exe (IExchangeManageStore), Version 1.0 Copyright (c) Research In Motion, Ltd. 1999. All rights reserved. Opening Default Message Store Mailbox - BlackBerry Enterprise Service UserName: Opening message store using <User legacyExchangeDN> /o=EXCHANGE/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=C
ASarray01.domain.com/cn=Microsoft Private MDB UserName: Mailbox opened successfully UserName: Root Folder opened successfully UserName: Folder created successfully UserName: Test folder deleted successfully UserName: MAPI test completed successfully UserName: CDO Server Name: CASarray01. UserName: CDO Mailbox DN: <User legacyExchangeDN> UserName: CDO logon successful UserName: Get default calendar folder successful UserName: Get calendar folder name successful: 'Kalender' UserName: CDO test completed successfully UserName: Active Directory permissions test completed successfully UserName: Initializing EWS Proxy... successful UserName: Configuring User... successful UserName: EWS calendar find request... failed D:\Research In Motion\BlackBerry Enterprise Server\Utility>
I have double checked permissions set according to article KB02276- everything is ok.
04-10-2012 10:37 AM
maybe this is an issue if you did not allow enough connections