BlackBerry® Enterprise Solution

[vsmith]

After upgrading to 4.1.6 for groupwise we can send mail from our BBs but not receive them?

[CerealBypass]

We're going to need a little bit more information.

What version did you upgrade from?

What Post Office version?

What version of the client do you have installed on the BES?

Are you using SOAP or OAPI?

[vsmith]

From 4.0.3

We have upgraded to goupwise 8

client is 8

I installed it to use soap

[cathlabnurse]

Welcme to the cmmunity supprt frums

Go to OPTIONS> ADVANCED OPTIONS > APPLICATIONS > HOST ROUTING TABLE > then press the Menu (BlackBerry) Button > REGISTER NOW.

[vsmith]

I have done that.

I have even deleted the user, nuked the BB, set the user on a different BB and they still can not receive mail.

They can send mail.

[vsmith]

I have gone into the the options/mobile network and ran a diagnostic on the BB.

It shows the email address correctly then it shows "connected to (the email address): no

the other BB show connected: yes

[knottyrope]

You might have a dataplan issue.

Want to check if a device is provisioned correctly?

Sign up for free to the BlackBerry Expert Support Center.

https://www.blackberry.com/besc/dashboard/

Then use the Enterprise Activation Readiness tool.

All at absolutely no cost to you or your organization!

The BESC gives you a suite of valuable tools, and includes a Complimentary Support Incident should you need to contact BlackBerry Technical Support directly.