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BlackBerry® Enterprise Solution

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abraish
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abraish
Posts: 3
Registered: ‎07-10-2012
My Carrier: RIM

Can't activate my BES account

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‎10-10-2012 07:42 AM

Dear all , my AD account was deleted accidentally, and I retrieved it from the manual restore method as the microsoft KB!! So I created the mailbox and linked it to the AD account!! But when I tried to configure or activate the BES account , always giving me an error. I tried to activate another account on the same device, it is working fine . So please can anyone advice . Thanks a lot 

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Guru III
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knottyrope
Posts: 26,485
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I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Can't activate my BES account

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‎10-10-2012 10:10 AM

 


run this test on the affected user

http://docs.blackberry.com/en/admin/deliverables/25747/Verify_Win_account_access_to_Exchange_usrs_61...


Double check permission according to this

 

KB02276 - Assigning permissions for a BlackBerry Enterprise Server service account

 

 



KB15582 - BlackBerry Enterprise Server might not work correctly in Microsoft Exchange environments w...

 

 



What is the BESAdmin service account?
http://supportforums.blackberry.com/t5/BlackBerry-Enterprise-Solution/What-is-the-BESAdmin-service-a...


Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info. SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope

No Sleep Till BlackBerry 10, A BlackBerry Song by Lil E Click here to listen

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abraish
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abraish
Posts: 3
Registered: ‎07-10-2012
My Carrier: RIM

Re: Can't activate my BES account

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‎10-11-2012 01:00 AM

Thank you for your reply, but the issue is that it is working fine for all the users and for new activations, but just for this user only as per the issue that I mentioned before.

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Guru III
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knottyrope
Posts: 26,485
Registered: ‎06-25-2008
My Carrier:

I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Can't activate my BES account

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‎10-11-2012 09:51 AM

well you need to run the test regardless or we wont know whats going on

 

 


Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info. SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope

No Sleep Till BlackBerry 10, A BlackBerry Song by Lil E Click here to listen

See me at BlackBerry Fans Get Hands-On BlackBerry 10 Demo

Want to thank me? Buy my KnottyRope App here

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