Cannot listen to .WAV file attachments on phones

esohn · ‎09-30-2008

I've tried to do some research and can't find what I'm looking for...

I am running BES 4.0.6.7. I have several users that receive their Cisco UC voicemails in a .WAV file sent in emails to their inbox. When trying to open and listen to them, there is not even an option to open the attachment.

Two phones in which this does not work are:

8130 running v4.3.0.97 software

8830 running v4.2.2.176 software

Can someone please assist ASAP?

Thanks in advance!

Eddie

AndyDufresne · ‎04-01-2008

KB05446 - What are BlackBerry Enterprise Server requirements for WAV file attachments

That said, you should look to upgrade to BES 4.1 as BES 4.0 is deprecated

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Taylarie · ‎10-27-2009

Moved: http://supportforums.blackberry.com/t5/BlackBerry-Professional-Software/Re-Cannot-listen-to-WAV-file-attachments-on-phones/m-p/547520#U547520

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Cannot listen to .WAV file attachments on phones

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