09-20-2008 08:52 AM
09-20-2008 11:06 AM
Check your service books. On your BlackBerry, go to Options --> Advanced Options --> Service Books.
You should have about nine service books that start with Desktop[. If you do, you're on a BES (BlackBerry Enterprise Server), and you receive your email from your company through those. If you do NOT have any Desktop service books, ignore the rest of this!
If you DO have Desktop Service Books, AND you have two service books that start with the email address your set up to receive over your BES connection, delete them! You've set up a second connection to your company email through BIS (BlackBerry Internet Service). They will be named firstname.lastname@example.org[CMIME] and
To delete a service book, scroll down to and highlight the item in the list, then Click the Menu button or Scroll wheel and select Delete. You will be asked to confirm the action.
This would also explain the timing of the arrival of messages. BES delivers nearly instantaneously, but BIS polls every 15 minutes.
Once the service BIS service books are deleted, you should stop receiving the duplicate messages.
09-20-2008 11:18 AM
Thanks for your reply- I do have 9 service books but none of them has an email address next to it. I have BrowserConfig, Sync, OTASL, MDS, IPPP, CMIME, BBIM, ALP and CICAL