BlackBerry® Enterprise Solution

[knottyrope]

and once you set them its only on future emails, doing a forced reconcile on device should clear them up

[MarioTunes]

I have run reconciliation test, but unfortunately with the same result.

Messages:

Test 1 is marked as read

Test 2 is marked as read in OWA but not in BB

Test 3 is marker as unopened

Test 4 is deleted

Test 5 is deleted on OWA but not in BB

Reconciliation doesn't works for all existing users and new activated users. The only changes that was made on BESx server, that MR2 for SP3 has been installed.

[MarioTunes]

I have found some information from post  "Synchronization issues with BESX 5.0.3 MR2 and Exchange 2010 SP1 Rollup6". Our client has TrandMicro installed on BES server. I made following changes and let you know, does it help or not.

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Research In Motion\BlackBerry Enterprise Server\Agents and find the REG_DWORD called ProcessMailDelay. If you cannot find it(as I), you need to create it. Be sure to type it the exact same way as I wrote it. It will not work if you aren't careful with the Uppercase and such. Put the value to 10 in the DWORD.

[knottyrope]

possible it could help, best to let AV do its thing and then send mail

[MarioTunes]

I have rebooted BES server and got new error.

I have move one user from one Exchange DB to enother on the same Exchnage 2010 mailbox Server, and then delete user from BES server and got followin Error:

MAPIMailbox::RemovePagerDatabase - OpenMsgStore (0x8004011d) failed

now I can't activate that user on BES server, I got following error:

RIM_HrResolveProxysFromDN - ResolveNamesMAPI failed from -2147221233

MAPIMailbox::MAPIMailbox - OpenMsgStore (0x8004011d) failed

User "User name" not started

1 user(s) failed to initialize

If I run IEMSTest on this user I got following:

BlackBerry Enterprise Server Utility - IEMSTest.exe (IExchangeManageStore), Version 1.0
Copyright (c) Research In Motion, Ltd. 1999. All rights reserved.
Opening Default Message Store Mailbox - Besadmin2

User Name: Opening message store using
        /o=NAME/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=User Name
        /o=NAME/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=CASARRAY.DOMAIN.LOCAL/cn=M
icrosoft Private MDB
User Name: Mailbox opened successfully
User Name: Root Folder opened successfully
User Name: Folder created successfully
User Name: Test folder deleted successfully
User Name: MAPI test completed successfully
User Name: CDO Server Name: CASARRAY.DOMAIN.local
User Name: CDO Mailbox DN: /o=NAME/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=User Name
User Name: CDO logon successful
User Name: Get default calendar folder successful
User Name: Get calendar folder name successful: 'Calendar'
User Name: CDO test completed successfully
User Name: No Send As permission for the {DOMAIN\besadmin} account operator.
User Name: Initializing EWS Proxy... successful
User Name: Configuring User... successful
User Name: EWS calendar find request... failed

ThrottlingPolicy settings

RCAMaxConcurrency                         :
RCAPercentTimeInAD                        :
RCAPercentTimeInCAS                       :
RCAPercentTimeInMailboxRPC                :
CPAMaxConcurrency                         :
CPAPercentTimeInCAS                       :
CPAPercentTimeInMailboxRPC                :

EWSMaxConcurrency                         :
EWSPercentTimeInAD                        :
EWSPercentTimeInCAS                       :
EWSPercentTimeInMailboxRPC                :
EWSMaxSubscriptions                       :
EWSFastSearchTimeoutInSeconds             :
EWSFindCountLimit                         :

But I can't activate him

[MarioTunes]

I have fixed error:

MAPIMailbox::RemovePagerDatabase - OpenMsgStore (0x8004011d) failed

I have removed user from BES, but just user, leave all Exchange settings.

When I add user to the BES I got new error that the token is OLD and I removed user from BES one more time and when add everything was fine.

I have still sync problem for all users.

[knottyrope]

we have been at this issue for a while, maybe time to call in support

[MarioTunes]

I will try to find money for this

[MarioTunes · Accepted solution]

Hello

It was simple:

The MR2 installation skewed Service book on Blackberry devices.

To fix it we have to delete “Desktop [CMINE]” Service book from Blackberry phone.

To delete it go to:

Options

Device

Advanced System Settings

Service Book

There highlight  “Desktop [CMIME]” then press option key and then delete and then resend service book.

Thank you

[knottyrope]

I would say thats a bad bug from MR2, glad you have it sorted now