07-04-2011 05:33 AM
5.02 MR 3 (Bundle 119)
Domino Release 8.5.1 FP5 HF86
Description : Users were able to send (create new) & read encrypted email on their blackberry device but the moment they attempt to reply or forward an email in encrypted format, it returns with an error on the delivery failure email :-
"Message Status: Service could not encrypt message"
Configuration on our IT Policy does not block it.
"Disable Notes Native Encryption Forward and reply" is set to "No"
S/MIME is turn on as well as per RIM Kbase :-
However, on certain devices the option "Turn on S/MIME message processing" is set to "No" Despite the server server setting as per above. There is no way to change it for individually, the dropdown box is missing.
Manage user > User Information > Messaging configuration > Default Configuration
Is S/MIME relevant and any idea how I can sort this out? Your feedback is much appreciated.
07-22-2011 07:50 AM
Are you saying that every single user has this issue?
If not, have all users imported their Notes ID into their mailfile, see the following KB from RIM:
If it is indeed a 'global' issue, are you sure that 'Disable Notes Native Encryption Forward And Reply' rule is not set to 'Yes'?
07-24-2011 09:00 PM
07-25-2011 05:15 PM
OK, this is a tough one...maybe the S/MIME config could be clashing with the Notes encryption setting?
Check if you have these IT Policies set:
S/MIME Force Digital Signature IT policy rule and the S/MIME Force Encrypted Messages IT policy rule.
I'd disable S/MIME and then try again. Also, extract the debug handheld logs and look for any errors on there when straight after you attempt to reply or forward.
07-25-2011 05:40 PM
Failing my suggestions, I'd advise you to open a case with RIM support as it could be a bug, your issue doesn't make sense as you've checked everything.Did you have this issue before you upgraded to MR3?
Have you looked through the release notes for any known issues?