06-21-2013 01:22 PM - last edited on 06-21-2013 03:25 PM by KennethS
BES user states when email arrives the email "tone" does not sound even tho the setting is set to audible on the device.
My understanding is the email tone will NOT sound if the email is already read.
But not sure how the email is already in "read" status when it comes to the BES device.
We upgraded to BES 5.0 2 months ago and user states this is when this started.
Could something have happened during user migration or DB copy when upgrade was done?
It is affecting 2 devices out of 1760 users.
These 2 devices are not Domino entries associated with a person they are generic email accounts with the mail file field being modified to mailindb\dmis NOT mail\dmis.
Would that make any difference?
[Edited subject title for clarity] - KennethS
Solved! Go to Solution.
06-24-2013 08:54 AM
Welcome to the forums and thank you for your question.
What you are seeing is by design for the two devices in question. The reason for this is when a “MailIn Database” is created, it does not contain the same properties as would be found with a user file\mailbox. As such, the BlackBerry Enterprise Server handles the MailInDB\dmis differently and as a result, the state database is not updated with the same properties as would a user or mail\dmis.
These properties would include but not limited to “Read\Unread”, which would be why the device(s) do not tone for the messages sent to the MailInDB\dmis.
However this was not always the case; in 4.1.x versions, the BlackBerry Enterprise Server would display the messages as unread, which is an incorrect method for a MailInDB\dmis. When dealing with environments with large numbers of messages in mail files, displaying these messages as read improves efficiency.
Let us know if you have any further questions regarding this specific request.
06-24-2013 01:38 PM
Thank you for the informative reply.
Would moving the mail in DB to a mail server as a normal Lotus Notes user resolve the no sound/mail already read issue?
Just wondering what the BES design looks at to determine the difference in those properties on the state DB.
I noticed the entry was created on the mail server with a Notes ID file, but the mail file path was modified from mail\dmis to mailDB\dmis.
Not sure if that modification made any difference.
Thanks again for the information reply.