Welcome to the Official BlackBerry® Support Community Forums. This is your resource to discuss support topics with your peers, and learn from each other. New to the forum? Please visit the ‘Getting Started’ link below.
All New Topics | All New Posts
inside custom component

BlackBerry® Enterprise Solution

Reply
Topic Options
Smudger1975
New Contributor
Smudger1975
Posts: 8
Registered: 02-02-2012
My Carrier: o2
Accepted Solution

E-mail not recieved on Blackberry when calendar invite sent

Options

02-02-2012 09:01 AM

Hi,

 

I've got a problem which i've seen a lot of posts about, but not many solutions.

 

One user on the BES does not get an e-mail on their blackberry when an invite is sent via Outlook. The message appears in outlook, but not on the handset. If I disable calendar wireless reconcile, the messages come through, but without the option to accept or decline. I have tried all sorts of things, including checking the HomeMTA setting, to no avail. Does anyone have a fix?

 

BES Server: 4.1.9, running on server 2003 box. Exchange is on a seperate SBS 2003 server, handset is a curve 9300.

 

THanks

 

Report Inappropriate Content
Message 1 of 13 (169 Views)
Reply
0 Likes
Please use plain text.
 
Guru II
Guru II
knottyrope
Posts: 22,215
Registered: 06-25-2008
My Carrier:

I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: E-mail not recieved on Blackberry when calendar invite sent

Options

02-02-2012 10:36 AM

BES 4.1.9?

 

does the user have delagates?

 

What version CDO.DLL is installed on BES?

KB04912 - How to check if and where the CDO.dll file is registered on the BlackBerry Enterprise Serv...




I would reset the calendar and try again

KB04950 - How to reset the BlackBerry smartphone calendar application

 

 

 

Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
BESAdmin's, please make a signature with your BES environment info. BlackBerry Unlocking FAQ
Report Inappropriate Content
Message 2 of 13 (164 Views)
Reply
Please use plain text.
 
Smudger1975
New Contributor
Smudger1975
Posts: 8
Registered: 02-02-2012
My Carrier: o2

Re: E-mail not recieved on Blackberry when calendar invite sent

Options

02-02-2012 10:49 AM

The cdo.dll is the same on both servers, haven't checked delegation, does this make a difference?

 

I'll try the calendar reset, but I've already done several wipes/resets and re-initialises so far...

Report Inappropriate Content
Message 3 of 13 (161 Views)
Reply
0 Likes
Please use plain text.
 
Smudger1975
New Contributor
Smudger1975
Posts: 8
Registered: 02-02-2012
My Carrier: o2

Re: E-mail not recieved on Blackberry when calendar invite sent

Options

02-03-2012 06:15 AM

The Blackberry Database Consistency Service is disabled on the server, does this matter?
Report Inappropriate Content
Message 4 of 13 (151 Views)
Reply
0 Likes
Please use plain text.
 
Smudger1975
New Contributor
Smudger1975
Posts: 8
Registered: 02-02-2012
My Carrier: o2

Re: E-mail not recieved on Blackberry when calendar invite sent

Options

02-09-2012 06:24 AM

I have managed to get onto the user's Outlook, and there are no rules, and no delegates.

 

I'm tearing my hair out with this, does anyone have a fix? Do blackberry provide telephone support, or do you have to pay for it?

 

Report Inappropriate Content
Message 5 of 13 (130 Views)
Reply
0 Likes
Please use plain text.
 
Guru II
Guru II
knottyrope
Posts: 22,215
Registered: 06-25-2008
My Carrier:

I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: E-mail not recieved on Blackberry when calendar invite sent

Options

02-09-2012 09:50 AM

there is support you can call, it is not free though.

 

http://us.blackberry.com/support/programs/

Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
BESAdmin's, please make a signature with your BES environment info. BlackBerry Unlocking FAQ
Report Inappropriate Content
Message 6 of 13 (126 Views)
Reply
0 Likes
Please use plain text.
 
Smudger1975
New Contributor
Smudger1975
Posts: 8
Registered: 02-02-2012
My Carrier: o2

Re: E-mail not recieved on Blackberry when calendar invite sent

Options

02-21-2012 08:44 AM

Right, despite asking the users several times if they were the only ones with this problem, and being told 'yes', it appears a few more users have reported the same issue. I guess that changes the issue a bit...
Report Inappropriate Content
Message 7 of 13 (106 Views)
Reply
0 Likes
Please use plain text.
 
Smudger1975
New Contributor
Smudger1975
Posts: 8
Registered: 02-02-2012
My Carrier: o2

Re: E-mail not recieved on Blackberry when calendar invite sent

Options

02-21-2012 09:53 AM

Actually, I was mistaken, it's v4.1.6.9, not v4.1.9...
Report Inappropriate Content
Message 8 of 13 (103 Views)
Reply
0 Likes
Please use plain text.
 
Guru II
Guru II
knottyrope
Posts: 22,215
Registered: 06-25-2008
My Carrier:

I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: E-mail not recieved on Blackberry when calendar invite sent

Options

02-21-2012 09:55 AM

do you have public folders enabled?

Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
BESAdmin's, please make a signature with your BES environment info. BlackBerry Unlocking FAQ
Report Inappropriate Content
Message 9 of 13 (101 Views)
Reply
0 Likes
Please use plain text.
 
Smudger1975
New Contributor
Smudger1975
Posts: 8
Registered: 02-02-2012
My Carrier: o2

Re: E-mail not recieved on Blackberry when calendar invite sent

Options

02-21-2012 09:57 AM

That's another issue - the Public folders store went down a few weeks ago and won't come back up. Is that the issue?
Report Inappropriate Content
Message 10 of 13 (98 Views)
Reply
0 Likes
Please use plain text.