BlackBerry® Enterprise Solution

[kmolitor]

BES Server 5.0; Windows Server 2008.

Blackberry Bold OS 6.0 , Carrier Verizon Wireless

Enterprise activation is not sending contacts service book.

There has been a solution that has worked but it is not now.

That solution:  Turn off Wireless.

Open contacts

Select Options

Type rset.

Yes to message this will delete contacts and reload from sever.

Some Version OS6.0's have loaded fine.  The last 6 Bold's OS 6.0 have not.

[knottyrope]

Start with this.

In outlook Make a new folder for contacts called backup

move all contacts to the folder and wait for all to be removed from device

then pull battery on device and put back in

After device boots move contacts from backup to the contacts folder and wait for them all to appear

Make a new contact in outlook and see if it gets to the device.

if it fails

KB10953 - Contacts do not synchronize between BlackBerry smartphones and Microsoft Outlook

[kmolitor]

I have seen this solution but it does not seem feasible because I refer to the GLOBAL contacts that are set up through our Enterprise E-Mail System.  These are not manageable by any user within their own Outlook.  Yet these are the primary contacts that we require.