BlackBerry® Enterprise Solution

[gamarosado]

Hi to all, I am having problems activating the enterprise on my phone i replaced my phone and my IT administrator sent me a new password but when I try to activate it stays "Activating" or "Retrying" I receive an email to my inbox everytime I try that says the following:

From: network@etp1102.etp.na.blackberry.net [network@etp1102.etp.na.blackberry.net]

Messeage:

This message is used to carry data between the BlackBerry handheld and an associated server. Please do not delete, move or respond to this message - it will be processed by the server.

Please help

[sdgardne]

Hi and Welcome to the Forums!

FYI -- you've posted in the Welcome and Introductions section of the forums...typically no direct support here. But, I've already requested your post be moved to the correct place...stand by and you will find it here:

http://supportforums.blackberry.com/rim/board?board.id=BlackBerryEnterpriseSolution

which is where the proper experts hang out to provide you with assistance. In the meantime, go see your BES admins as they need to sort this out.

Message Edited by sdgardne on 07-07-2009 05:08 PM

[Bifocals]

Hi and welcome to the forums!

We can get this thread moved to the BES forum so you can get the best answer possible.

In the mean time, see if your IT administrator activated your account with your new  PIN

number. You can show them this example of the server logs: KB00789

Bifocals

PS. Sgardne types faster than I do!

Message Edited by Bifocals on 07-07-2009 06:57 PM

[AndyDufresne]

delete all the messages with the ETP.dat attachment and have your administrator reset your EA password.  After you've confirmed it has been reset to something else try to activate again

Pass this on to him / her for further troubleshooting: KB13852 - Identifying and troubleshooting enterprise activation issues

[OzBBerry42]

Hi,

The fact that your getting the ETP email indicates that there is nothing wrong with the handset, or Carrier or BB network.

Any activation issues are therefore the issue of the BES (and to a lesser extent the Mail) server.

Easiest thing to do is:

- Wipe the HH  thru OPTIONS - Security - Wipe Handset

- Delete user from BES

-  Go to Inbox and Delete all ETP emails.

- Add back to BES and set EA password

- Activate on handset.

That will work.

[gamarosado]

I have tried everything in these posts and nothing has worked and I can't be disconnected and without my contacts, PLEASE HELP !!!!!!!!!!!!!!!!!!!!! thanks for all your support it is really valuable.

Gama

[OzBBerry42]

HI,

If you get the ETP Activation email (as above) to your email account then the problem lies on your BES.

There is nothing you personally can do to fix it.

Question:

Do you have an email alias?

(i.e.  for example when a single women (lady.jones@compamy.co) gets married and her name changes (lady.smith@company.com but email redirects to the lady.jones email address)? You will need to get your BES Admin to confirm that the email set up on the BES is the SMTP address of the email set in exchange and not an alias.

Alias's will not work.

(Note: This is only one possible issues, but is systematic of abigger BES issue.)

Message Edited by OzBBerry42 on 07-13-2009 09:42 AM

Message Edited by OzBBerry42 on 07-13-2009 09:43 AM