BlackBerry® Enterprise Solution

[casepoint]

Hello all! I am running Blackberry Professional version 4.1.4 Bundle 143. I have a user trying to activate a Blackberry 8330 and the process stops at "Activating". It then tries over and over until it says activation failed see system administrator. I did find this link and have followed the steps outlined in the document but no such luck (http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB13852&sliceId=SAL_Pub...)
 
All the basic steps have been tried, removing the user, then stop and starting the router and Dispatcher. Removing the user then attempting to use DBclean -wipe, adding the user back to the system and setting an activation password. I then even tried to go into the host routing table and 'registering' the blackberry again which didn't seem to help. Turning off all Anti-spam software related to exchange, I am seeing the message sit in the mailbox then dissapear...
 
I also contacted the phone provider and from what I can gather they have the device provisioned correctly. Any assistance would be greatly appreciated!
 
Heres the log of whats going on:
------------
[30069]  :54.237):{0xBC8} {abc@user.com} Mailbox name is JohnBarno
[40221]  :54.237):{0xBC8} {abc@user.com} In Cradle timer is 725000
[40683]  :54.252):{0x1740} {abc@user.com} Updating the RefId generation number
[40684]  :54.252):{0x1740} {abc@user.com} Updating DataSourceId '5f31f4'
[40747]  :54.268):{0xBC8} License total: 21, used = 3, free = 18
[30362]  :54.268):{0xBC8} This agent will handle 3 user(s)
[30000]  :54.268):{0xBC8} Optimize ThreadPools, total number of started users 3
[40413]  :54.268):{0xBC8} Before optimization: total number of worker threads 3, where 2 non-removable
[40416]  :54.268):{0xBC8} Thread pool for session 0x013425f8 (CPSVEXCH1) has 3 threads to serve 3 handhelds
[40417]  :54.268):{0xBC8} After optimization: total number of worker threads 3, where 2 non-removable
[40861]  :54.298):{0x1740} {abc@user.com} New user added to the server - setting pending fields to this server's settings
[50094]  :54.298):{0x1740} [AUDIT] abc@user.com - User added to the BES
[40239]  :54.298):{0x1740} {abc@user.com} Still handled by desktop
[41079]  :54.375):{0x1740} {abc@user.com} PagerImp:aveChanges: changed items = 23, 24, 45, 84, 86, 87, 88, 89, 95 Size = 2093
[40000]  :54.406):{0x1740} {abc@user.com} UserControl::UpdateMailboxITPolicy - Updating ITPolicy Information in the user's mailbox.
[30160]  :54.406):{0x1740} {abc@user.com} GetDeviceId() did not return a PIN, PIN currently is not set for this user.
[40371]  :54.406):{0x1740} {abc@user.com} UserControl::HandleDatabaseChange - CalSyncState is empty
[41079]  :54.468):{0x1740} {abc@user.com} PagerImp:aveChanges: changed items = 38, 42, 44, 51, 52, 53, 59, 65, 75, 76, 77 Size = 62
[40442]  :54.499):{0x1740} User settings: email=abc@user.com, routing=abc@user.com, service=, device=, calendar=0, MDS=1, userOTAFM=0, incradle=0, SMIME=0, sentItems=0, dir=JohnBarno, server=CPSVEXCH1
[30000]  :54.499):{0x1740} {abc@user.com} Sending data to Dispatcher, size=82, Tag=101493
[40000]  :54.499):{0x1740} {abc@user.com} SendToDispatcher, Tag=101493
[40000]  :54.499):{0xA74} [BIPP] Send data, Tag=101493
[40000]  :54.499):{0xAA8} [BIPP] Received status DELIVERED, Tag=101493
[40239]  :54.499):{0xC44} {abc@user.com} Still handled by desktop
[30160]  :54.499):{0xC44} {abc@user.com} GetDeviceId() did not return a PIN, PIN currently is not set for this user.
[40371]  :54.499):{0xC44} {abc@user.com} UserControl::HandleDatabaseChange - CalSyncState is empty
[40442]  :54.499):{0xC44} User settings: email=abc@user.com, routing=abc@user.com, service=, device=, calendar=0, MDS=1, userOTAFM=0, incradle=0, SMIME=0, sentItems=0, dir=JohnBarno, server=CPSVEXCH1
[40000]  :54.499):{0x1740} {abc@user.com} FindDeviceSendTransaction: transaction not found in current device send list, Tag=101493
[40000]  :54.499):{0xAA8} [BIPP] Received datagram, Tag=62171
[40000]  :54.499):{0xAA8} [BIPP] Received datagram, Tag=62172
[41079]  :54.545):{0xC10} {abc@user.com} PagerImp:aveChanges: changed items = 96, 97 Size = 10029
[40845]  :54.560):{0xC44} {abc@user.com} SetPIMState - Registering for PIM synchronization (bState=1, bRet=1)
[30416]  :54.560):{0xC44} {abc@user.com} Established session with PIM Connector
[40799]  :54.576):{0xC44} {abc@user.com} Processed request from PIM Connector: cmd=0x5, Tag=62171
[40279]  :54.576):{0xC44} {abc@user.com} SubmitToRelaySendQ, Tag=62171
[40000]  :54.576):{0xA74} [BIPP] Send status DATA_ACCEPTED, Tag=62171
[40239]  :54.576):{0xC44} {abc@user.com} Still handled by desktop
[30160]  :54.576):{0xC44} {abc@user.com} GetDeviceId() did not return a PIN, PIN currently is not set for this user.
[40371]  :54.576):{0xC44} {abc@user.com} UserControl::HandleDatabaseChange - CalSyncState is empty
[40442]  :54.576):{0xC44} User settings: email=abc@user.com, routing=abc@user.com, service=, device=, calendar=0, MDS=1, userOTAFM=0, incradle=0, SMIME=0, sentItems=0, dir=JohnBarno, server=CPSVEXCH1
[40178]  :04.037):{0x890} {abc@user.com} MAPIMailbox:nNotify - search complete event
[40178]  :04.037):{0x890} {abc@user.com} MAPIMailbox:nNotify - search complete event
[40239]  :48.295):{0xC44} {abc@user.com} Still handled by desktop
[30160]  :48.295):{0xC44} {abc@user.com} GetDeviceId() did not return a PIN, PIN currently is not set for this user.
[40371]  :48.295):{0xC44} {abc@user.com} UserControl::HandleDatabaseChange - CalSyncState is empty
[40442]  :48.295):{0xC44} User settings: email=abc@user.com, routing=abc@user.com, service=, device=, calendar=0, MDS=1, userOTAFM=0, incradle=0, SMIME=0, sentItems=0, dir=JohnBarno, server=CPSVEXCH1
[40000]  :53.673):{0xA74} [BIPP] Ping 1 sent
[40000]  :53.704):{0xAA8} [BIPP] PingResponse 1 received
[40239]  :44.925):{0x1740} {abc@user.com} Still handled by desktop
[30160]  :44.925):{0x1740} {abc@user.com} GetDeviceId() did not return a PIN, PIN currently is not set for this user.
[40371]  :44.925):{0x1740} {abc@user.com} UserControl::HandleDatabaseChange - CalSyncState is empty
[40442]  :44.925):{0x1740} User settings: email=abc@user.com, routing=abc@user.com, service=, device=, calendar=0, MDS=1, userOTAFM=0, incradle=0, SMIME=0, sentItems=0, dir=JohnBarno, server=CPSVEXCH1
[40000]  :53.251):{0xA74} [BIPP] Ping 2 sent
[40000]  :53.251):{0xAA8} [BIPP] PingResponse 2 received
[40000]  :53.089):{0xA74} [BIPP] Ping 3 sent
[40000]  :53.089):{0xAA8} [BIPP] PingResponse 3 received
[40000]  15:01:52.849):{0xA74} [BIPP] Ping 4 sent
[40000]  15:01:52.849):{0xAA8} [BIPP] PingResponse 4 received
[30247]  15:02:46.509):{0x16B4} Server stats - Msgs: Forwarded 77568, Sent 11110, Pending 0, Expired 0, Filtered 551
[40423]  15:03:05.262):{0x890} {abc@user.com} Queuing new mail through notification (external). EntryId=11186
[40724]  15:03:05.262):{0x1740} {abc@user.com} Get record key for this MAPI object, EntryId=11186
[40435]  15:03:05.278):{0x1740} {abc@user.com} Queuing new mail through notification. EntryId=11186. Msgs Pending 0
[40719]  15:03:05.309):{0x1740} {abc@user.com} GetFolderIDFromList No folder ID in list for EntryID
[40282]  15:03:05.355):{0x1740} {abc@user.com} Queuing DATA from network@etp1006.etp.na.blackberry.net, Tag=933549472, EntryId=11186
[30083]  15:03:05.386):{0x1740} {abc@user.com} Sent ETP:TATUS to BlackBerry system, Tag=933549472
[40700]  15:03:05.386):{0xC10} {abc@user.com} Receiving packet from device, size=474, TransactionId=-1122735266, Tag=933549472, content type=OTAKEYGEN, cmd=0x3
[40000]  15:03:05.418):{0xC10} *** OTAKEYGEN *** receiving KEY_REQUEST, transID = 1000287455
[40000]  15:03:05.418):{0xC10} *** OTAKEYGEN *** receiving ACTIVATION request, transID = 1000287455
[30000]  15:03:05.449):{0xC10} {abc@user.com} Sending data to Dispatcher, size=80, Tag=101495
[40000]  15:03:05.449):{0xC10} {abc@user.com} SendToDispatcher, Tag=101495
[40000]  15:03:05.449):{0xC10} {abc@user.com} Generating AES256 key
[40000]  15:03:05.449):{0xA74} [BIPP] Send data, Tag=101495
[40000]  15:03:05.449):{0xAA8} [BIPP] Received status DELIVERED, Tag=101495
[41079]  15:03:05.495):{0xC10} {abc@user.com} PagerImp:aveChanges: changed items = 54, 70, 74, 85 Size = 277
[40000]  15:03:26.427):{0xC10} *** OTAKEYGEN *** sending KEY_ACCEPT transID = 1000287455
[40583]  15:03:26.427):{0xC10} {abc@user.com} Sending packet to device, Size=251, Tag=101496, TransactionId=-901095374
[40279]  15:03:26.427):{0xC10} {abc@user.com} SubmitToRelaySendQ, Tag=101496
[40279]  15:03:26.427):{0xC10} {abc@user.com} SubmitToRelaySendQ, Tag=933549472
[40000]  15:03:26.427):{0xA74} [BIPP] Send data, Tag=101496
[40000]  15:03:26.427):{0xA74} [BIPP] Send status DATA_ACCEPTED, Tag=933549472
[40000]  15:03:26.427):{0xC44} {abc@user.com} FindDeviceSendTransaction: transaction not found in current device send list, Tag=101495
[40239]  15:03:26.427):{0x1740} {abc@user.com} Still handled by desktop
[30160]  15:03:26.427):{0x1740} {abc@user.com} GetDeviceId() did not return a PIN, PIN currently is not set for this user.
[40371]  15:03:26.427):{0x1740} {abc@user.com} UserControl::HandleDatabaseChange - CalSyncState is empty
[40000]  15:03:26.474):{0xAA8} [BIPP] Received status FAILED, Tag=101496
[41079]  15:03:26.474):{0x1740} {abc@user.com} PagerImp:aveChanges: changed items = 91 Size = 8
[40442]  15:03:26.474):{0x1740} User settings: email=abc@user.com, routing=abc@user.com, service=, device=, calendar=0, MDS=1, userOTAFM=0, incradle=0, SMIME=0, sentItems=1, dir=JohnBarno, server=CPSVEXCH1
[40000]  15:03:26.474):{0xC10} {abc@user.com} FindDeviceSendTransaction: transaction not found in current device send list, Tag=101496
[30000]  15:03:26.474):{0xC44} {abc@user.com} Sending data to Dispatcher, size=328, Tag=101497
[40000]  15:03:26.474):{0xC44} {abc@user.com} SendToDispatcher, Tag=101497
[40000]  15:03:26.474):{0xA74} [BIPP] Send data, Tag=101497
[40000]  15:03:26.474):{0xAA8} [BIPP] Received status DELIVERED, Tag=101497
[40239]  15:03:26.474):{0x1740} {abc@user.com} Still handled by desktop
[30160]  15:03:26.474):{0x1740} {abc@user.com} GetDeviceId() did not return a PIN, PIN currently is not set for this user.
[40371]  15:03:26.474):{0x1740} {abc@user.com} UserControl::HandleDatabaseChange - CalSyncState is empty
[40442]  15:03:26.474):{0x1740} User settings: email=abc@user.com, routing=abc@user.com, service=, device=, calendar=0, MDS=1, userOTAFM=0, incradle=0, SMIME=0, sentItems=1, dir=JohnBarno, server=CPSVEXCH1
[40000]  15:03:26.474):{0xC10} {abc@user.com} FindDeviceSendTransaction: transaction not found in current device send list, Tag=101497
[40239]  15:03:43.951):{0xC10} {abc@user.com} Still handled by desktop
[30160]  15:03:43.951):{0xC10} {abc@user.com} GetDeviceId() did not return a PIN, PIN currently is not set for this user.
[40371]  15:03:43.951):{0xC10} {abc@user.com} UserControl::HandleDatabaseChange - CalSyncState is empty
[40442]  15:03:43.951):{0xC10} User settings: email=abc@user.com, routing=abc@user.com, service=, device=, calendar=0, MDS=1, userOTAFM=0, incradle=0, SMIME=0, sentItems=1, dir=JohnBarno, server=CPSVEXCH1
[40000]  15:04:26.277):{0xA74} [BIPP] Ping 5 sent
[40000]  15:04:26.277):{0xAA8} [BIPP] PingResponse 5 received
[40000]  15:05:26.206):{0xA74} [BIPP] Ping 6 sent
[40000]  15:05:26.222):{0xAA8} [BIPP] PingResponse 6 received
[30181]  15:05:43.108):{0x744} Performing system health check (BlackBerry Mailbox Agent 1 - BESX Version 4.1.4.40)
[40360]  15:05:43.108):{0x744} [BIPPa] Health: QSize=0, intMap=0
[40000]  15:05:51.505):{0xAA8} [BIPP] Received datagram, Tag=62173
[45009]  15:06:43.552):{0xBC8} More cache hit rate: 0.0%, requests: 0, adds: 1, size: 0.0/10.0 Mb
[45014]  15:06:43.552):{0xBC8} ExtMore cache hit rate: 0.0%, requests: 0, adds: 0, size: 0/20000
[40000]  15:06:51.433):{0xA74} [BIPP] Ping 7 sent
[40000]  15:06:51.433):{0xAA8} [BIPP] PingResponse 7 received
[40000]  15:07:37.379):{0xAA8} [BIPP] Received datagram, Tag=62174
[40239]  15:11:53.741):{0xC10} {abc@user.com} Still handled by desktop
[30160]  15:11:53.741):{0xC10} {abc@user.com} GetDeviceId() did not return a PIN, PIN currently is not set for this user.
[40371]  15:11:53.741):{0xC10} {abc@user.com} UserControl::HandleDatabaseChange - CalSyncState is empty
[40442]  15:11:53.741):{0xC10} User settings: email=abc@user.com, routing=abc@user.com, service=, device=, calendar=0, MDS=1, userOTAFM=0, incradle=0, SMIME=0, sentItems=1, dir=JohnBarno, server=CPSVEXCH1
[40423]  15:16:58.776):{0x890} {abc@user.com} Queuing new mail through notification (external). EntryId=18917
[40724]  15:16:58.776):{0xC44} {abc@user.com} Get record key for this MAPI object, EntryId=18917
[40435]  15:16:58.791):{0xC44} {abc@user.com} Queuing new mail through notification. EntryId=18917. Msgs Pending 0
[30084]  15:16:58.807):{0xC44} {abc@user.com} Ignored - let other server/desktop do it, EntryId=18917
[40000]  15:17:00.048):{0xA74} [BIPP] Ping 15 sent
[40000]  15:17:00.048):{0xAA8} [BIPP] PingResponse 15 received
[45009]  15:17:42.931):{0xBC8} More cache hit rate: 0.0%, requests: 0, adds: 1, size: 0.0/10.0 Mb
[45014]  15:17:42.931):{0xBC8} ExtMore cache hit rate: 0.0%, requests: 0, adds: 0, size: 0/20000
[40000]  15:17:59.647):{0xA74} [BIPP] Ping 16 sent
[40000]  15:17:59.647):{0xAA8} [BIPP] PingResponse 16 received

[knottyrope]

Check your dataplan with your carrier again.

[OzBBerry42]

HI,

What are you loging onto the BES/BPS as?

You MUST log in as the BES Servcie account, Not as an administrator.

The BES Service act CANNOT have Admin or Domain admin privileges......

[casepoint]

I am logged in as BESAdmin .. It is domain admin .. Haven't had any problems for 3 years now

Message Edited by casepoint on 07-01-2009 11:14 AM

[BryanB]

Enterprise Policy didn't get turned on did it?

[casepoint]

Problem solved, after 3 calls to sprint they finally added the correct dataplan to his blackberry. Two days of diag and a few hairs less on my head !! Ugh. Thanks everyone

[martinpas]

the next activation, you can check by your self in www.blackberry.com/besc. Sign in there with your srp id.

Regards

Martin

[knottyrope]

It is a BESAdmin rite of passage to go through the gauntlet of correcting the right BES data plan with your carrier.


For BES dataplan testing.

Want to check if a device is provisioned correctly?
Sign up for free to the BlackBerry Expert Support Center.

https://www.blackberry.com/besc/dashboard/

Then use the Enterprise Activation Readiness tool.

All at absolutely no cost to you or your organization!

The BESC gives you a suite of valuable tools, and includes a Complimentary Support Incident should you need to contact BlackBerry Technical Support directly.