BlackBerry® Enterprise Solution

[drbigo]

G'day,

I've got a problem with a bb bold 9900 from my fleet. The owner is a new user. I managed to activate his mobile, he receives his mail, but after some time no answer and the activation menu also disappear from his mobile.

Is it known problem?

Thx for responding.

[knottyrope]

It is a BESAdmin rite of passage to go through the gauntlet of correcting the right BES data plan with your carrier.

Under Manage Connections on the device (OS 5 and higher), there's a services status which tells if connected to the data network.

For BES dataplan testing.

Want to check if a device is provisioned correctly?
Sign up for free to the BlackBerry Expert Support Center.

https://www.blackberry.com/besc/dashboard/

Then use the Enterprise Activation Readiness tool.

All at absolutely no cost to you or your organization!

The BESC gives you a suite of valuable tools, and includes a Complimentary Support Incident should you need to contact BlackBerry Technical Support directly.