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dfrazier
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dfrazier
Posts: 7
Registered: 11-03-2009

Exchange emails show as read after hitting curve (using BES and exchange 2003)

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11-03-2009 01:48 PM

Ive read and read everywhere and have gotten ZERO answers.  I work for the tech department for a school district and we are using the latest version on BES and are using Exchange 2003.  When our users that have BES accounts get emails on there phone they automatically show as read on the desktop (outlook).....

 

i need a for sure fix, ive tried turning email reconcile off, still nothing.  PLEASE HELP!!!! thanks

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Guru II
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knottyrope
Posts: 22,215
Registered: 06-25-2008
My Carrier:

I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Exchange emails show as read after hitting curve (using BES and exchange 2003)

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11-03-2009 02:04 PM

Check your BES version number

1) Go to the Add or Remove Programs Control Panel applet (Start > Run > appwiz.cpl )

2) Locate the reference to "BlackBerry Enterprise Server", select it and then click "Click here for support information.".

3) The publisher listed should be "Research In Motion" and the Version will be the exact version of BES currently installed.

Also you can learn more about the MR level with the bundle number too.

Exchange
http://www.blackberry.com/btsc/KB05131

Domino
http://www.blackberry.com/btsc/KB01346

Group Wise
http://www.blackberry.com/btsc/KB03776

Let us know what you have

 

Is there a BIS account that might be accessing their account?

Is it all users on BES?

How is Outlook set up? Using POP, IMAP, or MAPI?

Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
BESAdmin's, please make a signature with your BES environment info. BlackBerry Unlocking FAQ
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dfrazier
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dfrazier
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Registered: 11-03-2009

Re: Exchange emails show as read after hitting curve (using BES and exchange 2003)

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11-03-2009 03:11 PM

we are currently using version 4.1.4.17.  On exchange we use a SIP connection.  And no, there is def no BIS account acessing there account

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Guru II
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knottyrope
Posts: 22,215
Registered: 06-25-2008
My Carrier:

I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Exchange emails show as read after hitting curve (using BES and exchange 2003)

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11-03-2009 03:24 PM

SIP? what is that?

Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
BESAdmin's, please make a signature with your BES environment info. BlackBerry Unlocking FAQ
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sekken
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sekken
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Registered: 03-26-2010
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Re: Exchange emails show as read after hitting curve (using BES and exchange 2003)

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03-26-2010 12:25 PM

Hello,

 

Have you find a solution?

 

I have the same problem with a customer.

 

When the new mail come in his blackberry, the mail is directly tag as read...

 

Problem of config on the bb?

 

regards

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