Exchange emails show as read after hitting curve (using BES and exchange 2003)

dfrazier · 11-03-2009

Ive read and read everywhere and have gotten ZERO answers. I work for the tech department for a school district and we are using the latest version on BES and are using Exchange 2003. When our users that have BES accounts get emails on there phone they automatically show as read on the desktop (outlook).....

i need a for sure fix, ive tried turning email reconcile off, still nothing. PLEASE HELP!!!! thanks

knottyrope · 06-25-2008

Check your BES version number

1) Go to the Add or Remove Programs Control Panel applet (Start > Run > appwiz.cpl )

2) Locate the reference to "BlackBerry Enterprise Server", select it and then click "Click here for support information.".

3) The publisher listed should be "Research In Motion" and the Version will be the exact version of BES currently installed.

Also you can learn more about the MR level with the bundle number too.

Exchange
http://www.blackberry.com/btsc/KB05131

Domino
http://www.blackberry.com/btsc/KB01346

Group Wise
http://www.blackberry.com/btsc/KB03776

Let us know what you have

Is there a BIS account that might be accessing their account?

Is it all users on BES?

How is Outlook set up? Using POP, IMAP, or MAPI?

Click on "Accept as Solution" if your problem is solved. To give thanks, click on thumbs up

Click here to search the Knowledge Base at BTSC and click here to Read The Fabulous Manuals
BES 4.1.7 MR3, SQL 2005, Exch 03 with 240 users. Follow me on Twitter
BESAdmin's, please make a signature with your BES environment info. Others add device, OS and carrier info.
BB Unlocking FAQ

dfrazier · 11-03-2009

we are currently using version 4.1.4.17. On exchange we use a SIP connection. And no, there is def no BIS account acessing there account

knottyrope · 06-25-2008

SIP? what is that?

Click on "Accept as Solution" if your problem is solved. To give thanks, click on thumbs up

Click here to search the Knowledge Base at BTSC and click here to Read The Fabulous Manuals
BES 4.1.7 MR3, SQL 2005, Exch 03 with 240 users. Follow me on Twitter
BESAdmin's, please make a signature with your BES environment info. Others add device, OS and carrier info.
BB Unlocking FAQ

sekken · 03-26-2010

Hello,

Have you find a solution?

I have the same problem with a customer.

When the new mail come in his blackberry, the mail is directly tag as read...

Problem of config on the bb?

regards

BlackBerry® Enterprise Solution

Exchange emails show as read after hitting curve (using BES and exchange 2003)

Re: Exchange emails show as read after hitting curve (using BES and exchange 2003)

Re: Exchange emails show as read after hitting curve (using BES and exchange 2003)

Re: Exchange emails show as read after hitting curve (using BES and exchange 2003)

Re: Exchange emails show as read after hitting curve (using BES and exchange 2003)