BlackBerry® Enterprise Solution

[raseron]

i have a couple of users whose redirection periodically stops. when i look at their folder redirection settings on the BES (exchange), i see that the inbox is not selected. i select it, and then everything gets redirected just fine.

trouble is, i've done this a few times now and i don't know why or how the inbox is getting deselected after i've selected it at the server. smells like a blackberry desktop setting on the user's pc, but i don't know where to look.

give me your thoughts, hobson.

thanks. - ross 

[Msprey]

Thank you for posting this.  We have about 1400 users on a bes hosting a co-joined db.  Ever since we upgraded to 4.16 and connected the new server to the existing db, this happened.  I am just wondering what kind of environmental issues can cause this to occur.  Do both servers need to be rebooted at the same time for patching etc?  We are using the new RIM Microsoft Outlook cleanup tool of old mail, could this be affecting it? We have about 6 per week of totally random users, who just stop receiving mail.  Then if you look in the handheld, dt manager, or account on the bes settings at redirection, you will see the inbox deselected.

Any one out there have ideas.  The log files show nothing.

[Msprey]

Note to creater of original email -  about half of the users who experience this do not have the dt manager on their machine............. I thought it might be related;  apparently not.

[moondog]

Greetings, i just had this exact same thing happen with one of my users, inbox reidrection would stop on the BES and change to just sent items.  Anyone every figure this out?

[knottyrope]

I read the post a while ago and have yet to see it with any of my users.

You need to really scour the BES logs for this one.

[Msprey]

While I agree with you,  this problem is I have reviewed the logs myself and with Rim many many times, with no results.

[knottyrope]

Thanks for sharing, I guess it is knot going to be an easy fix then.

What BES service pack are you on now and the affected phones OS version?

[Msprey]

Thanks,  4.1 sp 6 .  We have the Argon release on our test server and are staging for the upgrade, eta approximately 30 days.  Perhaps that will resolve it.  It certainly has been a mystery for us all.

[moondog]

I am on 4.1 6 as well.

I went through the logs and noticed that right after it stopped working the BES server was looging missing folders for that user.  RIM had me take the user off of cached mode, delete the OST file, and put them back on cached mode with a new OST file created.  We are waiting to see the results.

[Msprey]

This is a good suggestion.  Unfortunately I wont know if it works as the issue does not repeat with the same user, it is totally random.