Welcome to the Official BlackBerry® Support Community Forums. This is your resource to discuss support topics with your peers, and learn from each other. New to the forum? Please visit the ‘Getting Started’ link below.
All New Topics | All New Posts
inside custom component

BlackBerry® Enterprise Solution

Reply
Topic Options
New Developer
New Developer
darkstar3d
Posts: 17
Registered: 08-08-2008

ForceMsgPrepopOnActivation

Options

03-10-2010 10:20 AM

I have added this key, restarted my BES and every test I do with a reactivation testing message prepop on activation doesn't work. Could an IT policy affect this as well?

 

 

Report Inappropriate Content
Message 1 of 3 (2,276 Views)
Reply
0 Likes
Please use plain text.
 
Guru II
Guru II
knottyrope
Posts: 22,215
Registered: 06-25-2008
My Carrier:

I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: ForceMsgPrepopOnActivation

Options

03-10-2010 10:35 AM

How old are the mesages?

Did you enter in the activation info on teh device and click on activate?

 

Prepopulation info:

 

KB11632 - How to increase the number of email messages sent to a BlackBerry smartphone during the en...



If using the same PIN upon activation look at this KB

KB04713 - Enable message prepopulation for all users on a BlackBerry Enterprise Server



For subfolders you have to enable them first.

KB11434 - No messages are displayed in subfolders following enterprise activation

Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
BESAdmin's, please make a signature with your BES environment info. BlackBerry Unlocking FAQ
Report Inappropriate Content
Message 2 of 3 (2,257 Views)
Reply
0 Likes
Please use plain text.
 
New Developer
New Developer
darkstar3d
Posts: 17
Registered: 08-08-2008

Re: ForceMsgPrepopOnActivation

Options

03-10-2010 10:40 AM

We have the prepop thresholds at 14 days and 750 messages. I have applied the registry key and these are messages in the Inbox.

 

I have a ticket in at RIM too, but as usual there tech support seems clueless. If it wasn't for my ability to upgrade my BES servers without additional fees, I don't think I would keep it going forward.

Report Inappropriate Content
Message 3 of 3 (2,251 Views)
Reply
0 Likes
Please use plain text.