06-26-2013 07:03 AM
We already have a lotus 8.5.3 traveler server, when I connect Z10 to traveler server, I get message "Your device is connected to a network but the Internet service is not available. Check your network settings.' I have also installed a lotus 9 traveler server, but I am receiving same error message.
Can anyone of you please help me out. Is there a setting to be changed on traveler server? Any comments/ advice most welcomed.
07-01-2013 07:24 PM
how do you connect it to server?
can Z10 browse internet?
did you make a EAS profile for the user?
07-02-2013 06:52 AM
On Z10 H or E with Blackberry logo is displayed.
Z10 can be used to browse the internet
There is 2 way to connect to traveler server, on Z10 browser put the URL http://xxxx/traveler. I can go to the page, but there is no mention about Z10. As shown in image below, there is only mention of Android or Apple.
Second way is to configure Microsoft Exchange ActiveSync. Username and Email address must be my full email address? For the server address, do I need to put http://.....
Software Release of Z10 is 10.1.0.273.
For lotus notes users, we only need to set an internet password for the mail account. This is then used to configure pop account or for traveler.
Is there possiblity on Z10 to do diagnostics test for mobile network? I know with 9700, it was possible to do it.
07-03-2013 09:20 PM - edited 07-03-2013 09:21 PM
For Traveler 8.5...
Have you checked the Lotus Notes Traveler policy applied to the user. BlackBerry 10 requires that the "Prohibit devices incapable of security enablement" policy for Windows Phone is unchecked.
If you havent done this you will need to open the Default Settings or Policy definition on the Traveler Server and uncheck "Prohibit devices incapable of security enablement" under the Windows Phone tab.
You should then configure the Traveler connection on BB10 through the Add Account 'ActiveSync' options.
07-04-2013 01:23 AM
Thought that unchecking "Prohibit devices incapable of security enablement" under the Windows Phone tab will do the trick; but it is already unchecked We are not using SSL, so Z10 must connect via port 80. Is there other ports that Z10 uses for the first configuration? Is there a way to test on the Z10 whether we are having required service from the mobile operator? We are on Orange Mauritius. I am having the same error message "Your device is connected to a network but the Internet service is not available. Check your network settings." whether I try to connect via Traveler 8.5.3 or Traveler 9. Hopefully somebody can help me out to get this working
07-04-2013 02:39 AM
The only required data service is a standard 3G/4G data plan. There is no special 'BlackBerry' service requirement to integrate with Lotus Traveler.
Have you been able to test using corporate Wi-Fi with the local Traveler server details? Doing this may narrow down whether it is a data / external access issue.
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