When troubleshooting Activation on Blackberry Enterprise Servers, its best to look up the Blackberry Technical Solutions Centre. There is reference Articles/ knowledge Base articles (KB's) in relation to pretty much anything.
They are available at www.blackberry.com/btsc
In the search field, type the issue your having, or reference article.
In this case KB13852 - Identifying and troubleshooting enterprise activation issues.
Details
The following table lists BlackBerry Knowledge Base articles that discuss errors that can occur during the wireless enterprise activation process.
Note: For an overview of the wireless enterprise activation process, its stages, and the role of the ETP.DAT activation message, see KB13850.
Enterprise activation stage Knowledge base articles
Stage 1 - Activation
The BlackBerry smartphone generates an ETP.DAT message and sends it over the wireless network to the BlackBerry smartphone user's mailbox.
Please contact your system administrator error
- KB13458 - BlackBerry smartphone continually shows Activating or Retrying during enterprise activation process
- KB13468 - Server is not responding or an error has occurred
Enterprise activation process stops at Activating or Retrying status
- KB13840 - Enterprise activation process stops responding at Activating stage
- KB13841 - Enterprise activation process stops at Activating or Retrying status
User not started error
- KB10321 - OpenDatabase() failed. User not started
- KB13842 - User <BlackBerry_smartphone_user_name> not started
Stage 2 - Verifying encryption
The BlackBerry Messaging Agent generates a new permanent encryption key and sends it to the BlackBerry smartphone.
Contact service administrator error
- KB13843 - Activation error: Contact Service Administrator
Stage 3 - Receiving services
The BlackBerry Policy Service receives a request to generate service books and then sends out an IT policy update to the BlackBerry smartphone.
IT Policy Rejected error
Enterprise activation process stops at Waiting for services status
- KB03410 - Wireless enterprise activation stops responding
- KB04327 - BlackBerry smartphone stops responding at Waiting for Services stage
- KB04982 - Please Contact Your System Administrator error appears during enterprise activation process
- KB10328 - Enterprise activation process stops responding
- KB10798 - Enterprise activation process stops responding at Waiting for Services
Stage 4 - Slow synchronization
The BlackBerry smartphone can now send and receive messages. If wireless organizer data synchronization and wireless backup are configured, the appropriate organizer data are sent to the BlackBerry smartphone.
Enterprise activation process stops at 0%
- KB03964 - Enterprise activation process stops at 0% of the slow synchronization process
Slow synchronization process stops stops responding at Initializing stage
- KB13847 - Slow synchronization process does not start
- KB13849 - Messages are delivered although the enterprise activation process is incomplete
Enterprise activation process stops during slow synchronization stage
- KB13461 - Enterprise activation process stops during the slow synchronization process
Hope that helps..
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