BlackBerry® Enterprise Solution

[marketingdrive]

So I followed the instructions you provided. The BESadmin account had already been created initially when the BES server was first installed, so all the permissions for that account were fine. I changed to logon services to log on with BESadmin instead of the domain admin. I changed the MAPI profile to use BESadmin.

However, I'm still getting that MAPI error when I launch BES Manager. So, I'm a bit at a loss.

Also, "Agent 1" will NOT start.....

Message Edited by marketingdrive on 01-29-2009 01:22 PM

[marketingdrive]

I put everything back to logging in as domain admin and all is well. However, I'm sure the calendar synch problems are still happening.

It looks like I need to do a full re-install of BES using BESadmin account. Trying to switch it back just isn't working.

[bbinmyhart]

I beleive so to. But if you do that make sure you record all the info SRP,keys etc. Hoow many users do you have?

[marketingdrive]

I've had to do it a few times in the past with the help of RIM, but yes, I will make absolutely sure to backup everything. We have roughly 30 users.

[bbinmyhart]

Reinstall is not big deal, but you may need to re-activate all users. But since you have only 30 users it should not be that big deal.

[marketingdrive]

What kills me is that the last time I re-installed BES, I was on the phone with RIM and they walked me through it. Not ONCE was there a mention of having to use BESadmin. But, it was too many months ago to make a stink about with them. Those support calls ain't cheap!!!

Message Edited by marketingdrive on 01-29-2009 03:53 PM